Sofitel Al Hamra Beach Resort

• Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target.
• Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
• Proactively prospecting new accounts for Sofitel Al Hamra Beach Resort and follow the sales process through to convert into ‘producing’ accounts.
• Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity.
• Maintain up-to-date activity and rate information for each account.
• To actively support both: the Assistant Sales Manager and Sales Co-coordinator to carry out their roles effectively (i.e. by ensuring there are enough sales kits available for the week, etc)
• Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
• Ensure property rates sheets are accurate at all times.
• Communicate any obstacles to completing action plans to Director of Sales - Leisure.
• To arrange and manage familiarization / educational trips in line with business needs.
• To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.