Mercure Perth is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool, spa, sauna and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.

As Duty Manager, you will support the Front Office Manager in the daily management of the Front Office department – leading all work of Front Office Team Members, and ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.

Your key responsibilities will include:

• Supervision, support, and training of Front Office Team members.
• Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner
• Implementing strategies to increase productivity and morale
• Promoting the Accor Live Limitless Loyalty Program
• Ability to work a flexible 7-day roster including AM, PM and night shifts as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

The successful candidate will have previous experience in a similar role plus:

• C Class Manual Driver’s Licence (essential)
• Previous hotel experience in Front Office GSA/Supervisor or DM role (min 2 years)
• Approved Manager Licence and RSA
• Well developed problem solving and analytical skills
• Exceptional customer service skills and the ability to motivate team members
• Time management skills with the ability to multi-task
• Opera experience desirable

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.