Senior Security Supervisor

Job Description

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
Initiate and follow-up all investigations of crimes committed against property and persons.
Assist sick and injured guests and employees, ensuring documentation and disposition of reports
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction
Assist supervisor in checking alarm systems, safety and fire equipment systems and closely
monitoring security of building doors, service areas and delivery areas
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Previous Security / Safety experience in a large property is preferred. Experience in a similar capacity in a luxury hotel environment is preferred
Willingness to submit to a criminal records check and possess a clean criminal record are required
Strong written and verbal communication, interpersonal and conflict resolution skills are required
Working knowledge of MS Office programs is required
Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
Proven ability to focus attention on guest needs, remaining calm and courteous at all times
Strong work ethic, highly responsible and reliable work ethic required