SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

We are on the lookout for a dedicated Front Office Manager who will help lead our Front Office Department and provide memorable guest experiences at the best destination lifestyle-luxury hotel in New Zealand! 

THE ROLE

• Management of the day-to-day operation of Front Office department (which includes the Receptionist, Concierge, Night Team)
• A focus on guest relations, team management, budgeting, and driving performance
• Collaborate with other departments in the Hotel to establish and maintain excellent guest experience
• Ensuring that 5 star service standards are maintained in these areas, profitability maximized and customer’s needs met.
• Motivate and empower team members to problem solve and surprise our guests
• Passion for coaching and training staff in all aspects of their role particularly with a customer service focus
• Understanding of Health & Safety policies of the hotel, ensuring that they are adhered to by guests and employees for a safe hotel environment

THE PERSON

• Experience within a Front Office Leadership role (minimum Assistant FOM or Senior DM level)
• Experience within 5 star luxury hotels locally or/and internationally
• Bachelor Degree in Hospitality/Hotel Management (NZ or international equivalent) highly advantageous
• Sound knowledge of PMS system - Opera Cloud and supporting Micros systems
• Holds a current New Zealand Managers Certificate License
• Holds a current Full New Zealand Drivers License
• Hold a current New Zealand First Aid Certificate
• Passion for high-end hospitality with an absolute eye for detail
• A demonstrated ability to build warm relationships and gain trust at all levels

*Applicants must have legal working rights in New Zealand for this role

SO/ BENEFITS

• The opportunity to really make an impact and bring the SO/ Brand to life in New Zealand
• Join an innovative, fast-growing, hospitality group that’s committed to building a global brand
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties with access to Family & Friends Hotel Discounts as well for some Hotel Brands as well
• Opportunities for further development and worldwide career progression within Ennismore/Accor