Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Use of the hotel PMS to process and input all reservations types within the same working day
• Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
• Ensuring accurate data is recorded for all reservations
• Upkeep of all reservation records
• Ensuring timely communication with guests in line with company policy and procedure
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
• Handle Group and Individual Reservations inquiries according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
• Aims to upsell rooms and other services to maximize the profitability of the company
• Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
• Liases and cooperates with other departments as needed
• Creates reports or partake in projects as directed by management
• Assists other sections as and when needed

• Diploma in Hotel Management or related field
• Minimum of 1 year experience in a similar role in a 4/5 star Hotel
• Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
• Have a strong sales focus and the ability to upsell the hotel features
• Sound Knowledge & application of OPERA 
• High level of attention to detail
• Team player with high level of initiative & the ability to work autonomously
• Excellent written and verbal communication skills
• Intermediate knowledge & application of Microsoft packages & PC usage
• Exceptional organisational & time management skills

Your team and working environment:

• At  Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!