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Housekeeping Supervisor

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: 

• Ensure turnover of rooms quickly, in satisfactory timelines and efficiently.
• Ensure that Room Attendants work is accurate and up to the Fairmont standards.
• Assignment of Room Attendants to rooms and tasks every day.
• Responsible for maintaining the inventory of guest supplies.
• Preparing of deep cleaning schedules for rooms and corridors and ensuring the implementation of the same by Room Attendants.
• Ensure work is completed by entering each room to review the work and using the checklists provided and signing off at end of shift.
• Recommend which Room Attendants deserve promotion, recognition as well as dismissals.
• Fill in the Musteroll daily and maintain records of OT and special days worked by the room attendants.
• Block rooms for advanced maintenance and cleaning programmes and communicating the same to the Assistant Executive Housekeeper.
• Report defective machinery immediately to Engineering and Executive Housekeeper for follow up.
• Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND.
• Manages the work supplies and consumables in line the budgeted amounts and ensure all Room Attendants are well equipped with cleaning materials, amenities.
• Communicates to the Guest in ample time about any delays in service delivery.
• Liaise with Coordinator on any emergencies in the course of shift to include new traces, rooms that cannot be sold as expected, changes in allocations, guest requests and maintenance follow ups.
• Ensure all Room Attendants are consistently well groomed.
• Regular sit downs with Room Attendants to discuss progress, training plans as well as take disciplinary action when necessary.
• Maintain posture; remain looking forward with attentive, pleasant and professional appearance.
• Understand all room categories and lay out
• Performs any other duty as assigned.

Your experience and skills include:

• Fluency in English (verbal and written) essential
• Previous leadership experience required in hotel environment
• Computer literate in Microsoft Window applications required
• Team focused
• Action Oriented- Driving to achieve ambitious targets in an effective way
• Passionate- About our guests and business partners to ensure their needs are met.
• Championing change- Shows openness to new ideas and adapts readily to changing priorities
• Business savvy- Knowing what it takes to beat our competitors now and in the future as well as keeping abreast with the changing world of hospitality.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.