Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you’re ready to explore the area, it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.

Purpose:          To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Reports to:      Front of the House Manager / Controller

Essential Functions:   

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).

• Expeditious and diplomatic resolution of guest problems.

• Fully knowledgeable in all emergency procedures.

• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.

• Ensure proper registration of guests and credit procedures are followed.

• Distribution of all nightly reports.

• Efficient processing of guaranteed no show billings.

• Obtain nightly city-wide occupancy and average rate figures.

• Maintain current back up reports.

• Handling Express Check-Outs ensuring their completion.

• Training and supervising of Night Auditors and 3rd shift Front Office, Engineering and Loss Prevention staff members.

• Ensuring adherence to all systems and control procedures.

• Documenting errors made by cash handling Heartists.

• Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.

• Balancing of daily postings and revenue.

• Ensuring that the credit card charges are transmitting to the bank for proper payment.

• Responsible to handle all Worker’s Compensation reporting and procedures timely.

• Conducts hotel walks in every shift.

• Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager.

• Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards.

• Responsible to review all VIP arrivals and All members.

• Ensure guests are been advise of loyalty program.

Hotel Specific Essential Functions:

• Responsible for the Local Market stock and inventories

Tools and Equipment:

•  Use of Opera (PMS) housekeeping programs
•  Use of telephone system
•  Use of department paging/radio communication system
•  Use of copy machine and other various cleaning equipment’s (vacuum cleaners, etc.)
•  Fire panel
•  PBX equipment
• Assorted F&B equipment

Working environment:

• Sitting, walking, standing, bending, writing, typing, filing
• Occasional lifting up to 25 lbs.  Pushing of supply carts
• Interior of hotel, in normal office conditions.

All your information will be kept confidential according to EEO guidelines.