About Our Hotel

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards.

The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930’s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through conservation and sustainability initiatives. As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the “Mountain Bongo’s” who were heading towards extinction and hence continues to make historic strides for future generations.

Nestled in the lush foothills of Mount Kenya offering 100 luxury rooms, surrounded by beautiful forests and conservancies(Ol-Pejeta, Solio to name a few) . The hotel features a prestigious main structure that reflects the 1950’s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden’s original cottage which offers breathtaking views of the mountain.

The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.

 We are looking to grow our team and engage a highly motivated and passionate Guest Service Agent (Chinese Speaking) who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

Based in Nanyuki

We are seeking a skilled Guest Service Agent (Chinese Speaking) with proficiency in Chinese to support our team in various administrative tasks and provide translation services as needed. The ideal candidate should be detail-oriented, organized, and possess strong communication skills in both English and Chinese.

Responsibilities: MUST BE ABLE TO TRANSLATE CHINESE LANGUANGE

• Translate documents, emails, and other communication from Chinese to English and vice versa.
• Provide real-time interpretation during Check In Check out and guest activities and other interactions.
• Ensure accuracy and cultural sensitivity in all translations.
• Act as a liaison between English-speaking and Chinese-speaking guests at the hotel.
• Facilitate effective communication between parties who speak different languages.
• Provide language-related support to enhance cross-cultural collaboration.
• Demonstrate fluency in both written and spoken English and Chinese.
• Possess a strong understanding of cultural nuances to ensure accurate and contextually appropriate translations.
• Prioritize and manage multiple tasks efficiently to meet needs of different Chinese clients.
• Assist in the coordination of travel arrangements and itineraries.

Qualifications:

• Bachelor's degree in Hospitality or  Communications with level 4 or level 5 Chinese language certification.
• Previous experience in translation and interpretation in a busy environment is highly desirable.
• Proficiency in both English and Chinese (spoken and written)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Attention to detail and accuracy.

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property