Executive Lounge Attendant
- Full-time
- Job-Category: Rooms
- Job Type: Permanent
- Job Schedule: Full-Time
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
As an Executive Lounge Attendant, you will take care of the guests in the Executive Lounge of the hotel and ensuring that they have a memorable experience with us, and making them ‘Feel Welcome.
- Provide the check in and check out process at the lounge
- Build a strong relationship with the guest and anticipate their needs
- Provide a smooth arrival and departure experience
- Greet and Farewell guests in a friendly, courteous manner
- Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next.
- Identifying guest preference acting on them to ensure a service experience is created and communicate to team and updating profile plus.
- Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong
- Ensure that every guest request is owned and resolved in a timely manner
- Provide the service based on the guest preferences
Qualifications
•Diploma in Hotel Management or related field
•2 years prior experience working with Micros & Opera or similar systems
•Fluency in English; additional languages are a plus
Additional Information
Your team and working environment:
- At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
- Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!