Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

The Role

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
• Maintains professional business confidentiality
• To adhere to Company and Hotel rules and regulations at all times

Key Deliverables and Responsibilities

Planning & Organizing:

1. Must possess excellent commercial and analytical skills.
2. Ability to work with abstract data, analysis and consolidation.
3. Must be proficient with MS-Excel, MS-Word, MS-PowerPoint and MS-Outlook.
4. Must be familiar and worked with hotel reporting tools (Fidelio, Opera, Delphi, etc.).
5. Strong business ethics.
6. Must be multi-tasking and goal-oriented.
7. Ability to communicate effectively in oral or written form to all levels of management.
8. Ability to analyse data and effectively report findings/observations.

Operations:

1. Answer phone calls & take messages related to meeting & events.
2. Prepare and manage correspondence, reports and documents.
3. Handle incoming mail and send mails to designated personnel or customers.
4. Set up and maintain filing systems
5. Set up work procedures
6. Collect information maintain databases.
7. Maintains the Sales and Catering PMS system as per the company standard
8. Communicate verbally and in writing to answer inquiries and provide information
9. Prepare for meetings
10. In charge of the distribution of the banquet event orders
11. Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy
12. Fully aware of the available equipment in the hotel Performs and controls with team all the above-mentioned aspects in accordance to Corporate
13. Complies with any reasonable requests made by the management to the best of your ability
14. Up sells in house products i.e. flowers to increase Meetings and Events revenue
15. Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
16. Assures the guest pays the required deposit in a timely manner as per the contract.
17. Regretting business should be cross sold to other sister property.
18. Supervision and communication with M&E Operations during events and assuring guest satisfaction throughout the event.
19. Inspect function rooms on a daily basis
20. Collaborates with outside supplier’s to guarantee proper set up & for them to abide by the policy and procedures of the hotel.
21. Provides functional assistance and direction to Meetings and Events Operations team
22. Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
23. After Sales to keep the relationship with the customer for future business
24. Arranges or conducts site inspections of the hotel’s facilities
25. Conducts/assists in staff briefings and oversee to assure smooth flow of the operations.
26. Inspects the meeting rooms before the event according to the guest’s requirements.
27. The following performance will have to be improved on a daily basis:
28. Quality levels of product and services
29. Guest satisfaction via the Event Questionnaires
30. Overall maintenance of the meeting rooms and equipment will need to be checked monthly with the F&B and Operational team
31. To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
32. Complies with any reasonable requests made by the management to the best of your ability

Administration:

1. To report any equipment failures/problems to the Maintenance Department
2. Pass any maintenance requests to the Maintenance Department.
3. To participate in any Training/Developments schemes as recommended by senior management.
4. To comply with any reasonable request made by management to the best of your ability.
5. Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility.
6. Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
7. Generally promote and ensure good inter-departmental relations
8. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
9. Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
10. Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
11. Maintains professional business confidentiality
12. Adhere to company and property rules and regulations at all times

•    Strong leadership and interpersonal skills
•    Excellent communication and customer contact skills
•    Results and service oriented with an eye for details
•    Ability to multi-task, work well in stressful & high-pressure situations
•    A team player & builder
•    A motivator & self-starter
•    Well-presented and professionally groomed at all times