One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow. Swissôtel is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe.

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

• Respond to guests needs and anticipate their unstated ones

• Expect and react promptly to guests’ requirements and inquires

• Actively listen and resolve guests’ complaints

• Oversee and coordinate all arrivals and departures of special guests (VIPs)

• Coordinate and manage communication between guests and staff 

• Promote all amenities, conveniences and programs offered

• Promote ALL loyalty program 

• Proficiency in English (verbal and written), a second language an asset.
• Previous customer-related experience preferred.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus