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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer exceptional, friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests, enter rooming lists, and update accurate information in the system

•To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets

•Ensure the best selection for the guest and ensure revenue is maximized through up-selling

•Respond to all external and internal calls by redirecting or assisting the caller

•Recommend property facilities and assist guests with information and special requests

•To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets

•Ensure the best selection for the guest and ensure revenue is maximized through up-selling

•Respond to all external and internal calls by redirecting or assisting the caller

•Recommend property facilities and assist guests with information and special requests

Your experience and skills include:

Guest focused personality is essential

•Certificate/Diploma in Front Office, Hotel Management or related field

•Previous experience in a similar capacity is required

•Experience in Opera system

•Proficiency in English, foreign language is an added advantage

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus