About Our Hotel

The iconic Fairmont Mount Kenya Safari Club is a luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930’s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through conservation and sustainability initiatives. As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the “Mountain Bongo’s” who were heading towards extinction and hence continues to make historic strides for future generations.

Nestled in the lush foothills of Mount Kenya, it is strategically located on the Equator offering 100 luxury rooms and villas. The hotel features a prestigious main structure that reflects the 1950’s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden’s original cottage which offers breathtaking views of the mountain.

The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.

Reporting to the General Manager, the Manager of Information Technology will be responsible for the strategic development, implementation, support and management of computer-based information systems, particularly software applications and computer hardware for the Fairmont Mount Kenya Safari Club.

• Responsible for proper business planning and budgeting of IT expenditures for the Hotel, providing sound guidance and justifications for investment and expenditure.
• Responsible to ensure compliance on all Accor IT policies, procedures and guidelines
• Responsible for a regular status report about the Hotel's actual IT status as well as corporate engagement reports
• Initiates and manages IT projects and  in consultation with General manager
• Oversees all IT related Hardware used within the hotel.  Build and maintain good relationships to with services providers, ensuring efficiency of service level agreements.
• Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware service providers for the following: Computers, Servers, Firewalls, Routers, Switches, Cables, PABX, LAN and WAN, GPON, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
•  Oversees the efficient and effective use of hotel software; ensure that all Accor IT Policies and Guidelines are effected and updated as per corporate guidelines.
• Ensures that only original and properly licensed application programmes according to the IT management’s policy and requirement are running on the hotel’s systems and computers
• Maintain a good relationship with service providers to support resolve of issues on systems.
• Provide effective support to all users of IT within the hotel both guests and colleagues.  Ensures that only validated users have access
•  Responsible to ensure hotel data security and compliance is always updated to ensure no loss of hotel data and business continuity.
• Ensure systems backup policies are duly respected, and the system reaches the highest level of security.

• Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, minimum two (2) years as IT Manager.
• Proficiency in hotel systems (Opera Cloud, Symphony, Vingcard, Materials Control, Sage 300 and Evolution, SUN systems, INFOR systems)
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
• Display strong analytical, organizational, conflict management, people and administrative skills.
• Ability to be responsive to changes and offer leadership in those changes
• Proven positive track record to coordinate technology departments
• Proven ability to budget for hotel IT infrastructure
• Exceptional interpersonal and guest relations skills, takes a hands on approach
• Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property