"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

What you will be doing: 

• Ensures that guests' have a smooth-running stay at the hotel
• Manages and motivates front office teams in order to provide high quality services for guests
• Ensures the department meets its quantitative and qualitative targets
• Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management)
• Implements brand and Group projects and identity features
• Maintains close relationships with guests throughout their stay in order to foster loyalty
• To be aware of all VIPs visiting or staying in the hotel.
• Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
• Ensures that the hotel's pricing policy is correctly applied (price value, start and end of price validity)
• Keeps the database up-to-date

• Ensure that guest history records are accurately maintained and all recurring guests are pre-registered.
• Draws up the rules and processes governing overbooking and the removal of guests from rooms                                                                                                                                                                                                                                                  
• Ensures that internal audit procedures are duly applied
• To liaise with Housekeeping Department on the scheduling of rooms for maintenance programs.

Your experience and skills include:

• 2-4 years of Experience in the similar area.
• Fluent in English
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities

Your team and working environment:

• Diverse, young and vibrant team