#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Scope and Objectives 

You are responsible to provide leadership to the hostess team concerning the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Supervising the maintaining of dining reservations using dining reservation system and updating patrons’ preferences & history.

Food & Beverage Mission Statement

Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.   

Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.   

Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.

Our Motto

Gracious with people, ruthless with standards and hungry for more.

Grooming

Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.

 Personal Attributes

• Motivator & role model
• Positive attitude and well spoken
• Result driven
• Displays initiative
• Commitment to professional values
• Team creator
• Customer / people oriented
• Creative / open-minded

Key Deliverables and Responsibilities

• Relate with clients when they arrive and when they are leaving (welcome and bid farewell)
• Communicate with customers while they wait for their drink and food order
• Ensure complete and consistent cleanliness of the hostess area
• Be available to answer calls and to greet guests
• Supervise dining reservation system efficiently and oversee clients seating arrangements
• Handle clients amicably and orientate them through the outlet especially for first time guest
• Make great and impressive first impression on clients
• Schedule reservation for guests both in person and over the phone
• Communicate with supervisors or management on any issue related to customers
• Handle all cases related to guest courteously and professionally
• Maintain diplomacy while relating with clients
• Ensure correct grooming standards are followed at all times
• Follow the Care Programme at all times 
• Follow up on all financials, LQA, Forbes and TrustYou targets
• Check emails and outlet pigeon hole and update the team with relevant information
• Maintain the outlet notice board updated with relevant information
• Manage the outlet folder and ensure all files & folders are properly organized
• Operational schedules and daily attendance sheets are updated and posted accordingly
• Attend daily briefings and draft minutes on a daily basis to be posted on all notice board
• Attend monthly departmental meetings and note down the minutes and action plan
• Is aware of the daily, monthly and yearly financial targets
• All issues and negative guest feedback need to be properly reported on Glitch system
• Maintains the HACCP & FIFO records as required by the regional governing body
• Maintains records of training of the outlet
• Following the personal development plan set by the Restaurant General Manager
• Assists with the rostering system and regularly updates it
• Follow Hotel Evacuation Policy in case of an Emergency
• Establish and maintain effective communication across all divisions
• Prepare the stations tags accordingly based on the information provided by the culinary team
• Complete any other relevant admin duties assigned by Restaurant General Manager
• Assist with the operation as required by Restaurant General Manager