About Our Hotel

The iconic Fairmont Mount Kenya Safari Club is a luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930’s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through conservation and sustainability initiatives. As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the “Mountain Bongo’s” who were heading towards extinction and hence continues to make historic strides for future generations.

Nestled in the lush foothills of Mount Kenya, it is strategically located on the Equator offering 100 luxury rooms and villas. The hotel features a prestigious main structure that reflects the 1950’s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden’s original cottage which offers breathtaking views of the mountain.

The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.

• Be the first point of contact for guests arriving at the property
• Be required to provide continuing exceptional customer service to all guests  throughout their stay
• Provide helpful and accurate local knowledge to guests in an informative manner
• Greet and welcome guests upon their arrival with a friendly and professional demeanor.
• Provide information about hotel facilities, local attractions, and services to enhance guests' stay.
• Assist in the arrangement of transportation, tours, restaurant reservations, and other guest requests as necessary.
• Maintain the cleanliness and organization of the concierge desk and surrounding areas.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Offer personalized services to VIP guests and ensure their specific needs are met.
• Stay updated with the latest information about events, shows, and activities in the area
• Uphold the hotel's high standards of customer service and professionalism at all times.
• Other duties as assigned

• Diploma in Hospitality Management
• 2- 3 years’ experience in a premium hotel
• Possesses strong social and interpersonal skills and ability
• Manages all guests needs with zeal
• Carries an eye for detail and an approachable demeanor for all guests and heartists
• Can remain composed under pressure, makes rational decisions to resolve situations, upholding professionalism
• Self-driven approach to carry out assigned responsibilities
• Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
• Possesses good computer knowledge
• High level of integrity, enthusiasm, dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has a broad knowledge of diversity of guests

• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property