Why work at Waterfront?

• Deeply committed to sustainability and community
• More than 50% of leadership team including c-suite, are women
• Firm believers in diversity - we have colleagues from 60 countries
• Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity  training for all colleagues, hotel level committee and representation
• Industry leading Leadership program and learning program through our Academies
• Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
• One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide
• Competitive annual salary commensurate with experience starting at $140,000

Director, Operations

It is a thrilling time to join our remarkable Team as we create the next chapter for Fairmont Waterfront together through elevating our luxury service culture while embarking on a multi-year complete hotel renovation.  As a key culture driver, the Director of Operations oversees the day to day operation of the hotel and must be able to consistently improve guest service, colleague experience, and financial results. He/she must have extensive experience in multiple operational departments.  The ideal candidate is a high energy, solid performer with a passion for people and results. 

What you will be doing:

Reporting to the General Manager, the Director of Operations assists in the planning and directing of the entire operation of the hotel. You will be responsible for ensuring guest expectations are consistently exceeded, deliver superior operating performance, provide ownership a return on their investment, and inspire an open innovative learning environment for all of our Colleagues and Leaders to allow them to reach their full potential.  Operations that directly report to this position include: Front Office, Housekeeping, Food & Beverage, Engineering and Security.  More specifically, the Director, Operations will:

• Be a champion for Fairmont Waterfront's Culture, Vision, Mission and Values
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Core Standards, Luxury Service Essentials and LQA and Forbes Standards at all times
• Ensure the smooth operation and co-ordination of the operating departments through their respective Department Heads, responding to forecasted business levels
• Participate actively in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget and Marketing & Sales Plan
• Closely involved in the strategic planning and ongoing development of the hotel, including revenue forecasting, labour management planning, ensuring the delivery of the hotel’s CSR and ESG commitments, overseeing the health, safety and security of our guests and colleagues.
• Lead and support all departments in the achievement of their financial and operational targets through effective organizational development, operational policy and procedural implementation and evaluation and implementation of timely and effective colleague training activities
• Celebrate and uphold Fairmont Waterfront’s renowned inclusive work culture; implement diverse and equitable work practices and policies with enthusiasm
• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible luxury service experience to our guests
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Monitor and provide timely action on staffing levels to achieve departmental productivity targets
• Coordinate the planning and implementation of hotel capital and improvement projects
• Ensure all stakeholders comply to Hotel operating controls
• Responsible for guest relations and for handling guest response alerts within the required timelines
• Actively involved in the recruitment process of leadership positions within the operating departments
• Update and ensure timely awareness of the hotel’s business continuity plan, as well as its emergency and crisis management plans.
• Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
• Function as a key member of the hotel Executive Committee and leadership team.  Assume the responsibilities of the General Manager in their absence
• Other duties as assigned

Your experience and skills include:

• Previous progressive experience in a senior leadership role, within a similar hotel brand required
• Extensive hotel operations experience required
• Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position
• Proven ability to lead a team and place strong focus on the mentorship, growth and development of individuals on the team and in the hotel
• Ability to build strong relationships across all departments, interact and positively influence others at all levels of the organization
• Proven record of coordinating and leading multiple departments to work towards achieving targeted financial, employee engagement, guest satisfaction and brand-related results
• Exceptional oral and written communication, interpersonal and guest interaction skills
• Self-confident, proactive and able to prioritize and make effective decisions
• Demonstrated knowledge of budget planning and financial controls required
• Highly responsible & reliable with the ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, role modelling calm and courteous behaviours at all times
• Keen eye for cleanliness, maintenance and attention to details
• Clearly demonstrated ability to have an unconventional mindset, be creative and innovative
• Post-Secondary Degree/Diploma in Hospitality Management or related university equivalent

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS