Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Fairmont Pittsburgh is seeking a dynamic team player to support Executive Office and Sales Team functions. The Sales Coordinator/Executive Assistant must have strong guest service and organizational skills, be able to prioritize tasks and respond to all client and guest requests.

Reporting to the General Manager and the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging, friendly and prompt service
• Qualifying general sales enquiries, responding personally and/or directing to appropriate sales person and answering all phone calls within three rings
• Making arrangements for site inspections and familiarization tours including: room reservations, restaurants, amenities, activities, welcome cards etc
• Responsible for the day to day operation of the sales and catering office and maintaining current sales and promotional literature and supplies
• Key contact for lead generation web sites i.e.  Star cite,  IDSS, Cvent etc. and Fairmont programs such as DART and Tip us Off and SFA, assigning leads within 1 hour
• Assist in the administration of the Condominium Association including meeting minutes, correspondence and general administrative duties
• Monitor and delegate email from general hotel email boxes
• Generating proposals, contracts and sales correspondence
• Completing and distributing reports including Month End Reports, Group and Environmental Impact Reports
• Process Guest feedback in a positive, professional manner in writing and online
• Order VIP welcome amenities and create welcome cards
• Schedule and organize complex activities such as meetings, travel, and department activities for the Executive Offices
• Type and design general correspondences, memos, charts, tables, graphs, business plans, etc.
• Process gift certificate requests, including assessing, recommending and printing approved certificates. Assist guest with reservations for gift certificate redemptions.
• Sort and distribute mail.
• Answer telephones for the Executive & Sales Offices. Takes message or field/answer all routine and non-routine questions
• Assist in scheduling meetings/appointments
• Handle confidential and non-routine information
• Work independently and within a team on special nonrecurring and ongoing projects. Act as liaison for special projects, at the request of the General Manager/Director of Sales & Marketing which may include: planning and coordinating multiple presentations, disseminating information, and organizing hotel wide events
• Assist with securing guest reservations as requested by the General Manager and Sales Team
• Manage Sustainability program including conducting month meetings, coordinating volunteer opportunities and promoting colleague participation
• Assist accounting department with check deposits on a weekly basis
• Other duties as assigned

• Previous Sales experience preferred
• Experience in graphic design, social media and marketing an asset
• Strong writing and technical skills are a must for this position and a background in interactive marketing is an asset
• Strong communication, problem solving and presentational skills
• Fast learner, can learn new programs and tasks quickly and effectively
• Expertise in Microsoft Office applications; Word, Excel, PowerPoint and Outlook
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
• Must be able to interact and communicate with individuals at all levels of the organization. Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Speaking multiple languages is an asset

Physical Aspects of Position (include but are not limited to):

• Constant sitting, standing and walking throughout shifts.
• May occasionally exert up to 10 pounds lift, carry, push, pull or otherwise move objects.

What is in it for you:

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer.  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.