Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Executive Assistant

This position is responsible for the management of the Executive Office including offering administrative support to the General Manager (GM) as well handling requests from other Executives, Leaders, and Colleagues as needed.   Replying to guest inquiries, handling reservation requests and appropriately handling guest feedback are key elements to this position. 

Key Responsibilities:

• Acting as a first point of contact for all visitors, both internal and external, to the Executive Office.
• Supporting the GM with various tasks such as mail, setting up meetings, creation of documents, etc as and when required.
• Key member of YouDay committee – supporting with set up and execution of weekly initatives.
• Handling details of VIP reservations and VIP guest visits to the hotel.  Including creating reservation in PMS system.
• Working with Executive Assistants across the Canadian Rocky Mountain Region and through North and Central America to communicate information and manage regional reservations for VIP guests.
• Investigating and responding to all constructive Voice of the Guest (VOG) post-stay surveys coming into the hotel.
• Receiving, tracking, investigating, and responding to all guest feedback directed to the hotel, sometimes in conjunction with the GM and DOO or on own in a timely, empathetic, and professional manner.
• Managing and tracking all charitable donations on behalf of the hotel, as well as booking all gift certificate reservations.
• Main point of contact for hotel retailers, including providing weekly forecast updates and answering any queries.
• Monitoring email inboxes and phone lines for GM and DOO.
• Organizing internal meetings, including working with the Conference Services and Banquets teams to create Banquet Event Orders, set up meeting rooms as needed, arrange for meal or snack options, and communicate all details to attendees.
• Making travel arrangements for Executive team members, visitors from other properties or Corporate Office, or the hotel’s ownership team including all forms of transportation and hotel stays.
• Working with DTC & GM, creation and distribution of hotel monthly communication updates (ppt)
• Managing the expense reports of the GM
• Monitoring the hotel’s common inbox during working hours, replying to requests or sharing with other departments as needed.
• Running a variety of daily, weekly, monthly, and annual reports as required by corporate or hotel standards.
• Obtaining quotes and creating purchase orders for the Executive Office and other departments as required.
• Conducting meet and greets with VIP visitors, including politicians, celebrities, and other high-profile guests.
• Communicating information to all Leaders or Colleagues on behalf of the GM or DOO.
• Preparing and/or proofing PowerPoint presentations as required (i.e. strategic plans, budgets, colleague meetings, etc.)
• Together with the ownership team, managing requests, communication, opening, closures, and miscellaneous tasks relating to the third-party hotel stores/concessions and hotel desks.
• Attending meetings as directed and taking detailed minutes, concentrating on actionable items, and following up to ensure completion.
• Actively participating in hotel committees as required, including the Health & Safety and Service Excellence committees.
• Managing payroll and vacation tracking for the Executive Office and submitting details on a bi-weekly basis.
• Maintaining the hotel’s business licence annually, working with Parks Canada to amend the licence as needed.
• Ordering all Fairmont-branded stationary for the hotel and tracking stock in storage on a semi-annual basis.
• Ordering business cards for all Leaders in the hotel and other positions as needed.
• Negotiating contract and managing fleet of printers for the hotel.
• Organization of daily personalized welcome cards for VIP’s, loyalty program members and guests celebrating special occasions
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Excellent organizational ability, prioritizing and working within a high volume, fast paced environment
• Ability to maintain high service levels under pressure
• Highly committed and dynamic individual with proven ability to lead and maintain confidentiality
• 1-3 years’ experience in an administrative or leadership role
• High School graduate with a diploma in administration/hospitality or university degree an asset
• Excellent Microsoft Word, Excel, PowerPoint and Outlook skills
• Knowledge of Property Manager an asset
• Excellent organizational ability, prioritizing and working within a high volume, fast paced environment
• Self-starter, intuitive and empathetic
• Solid contributor with excellent initiative, judgement and sense of responsibility
• Outstanding communication skills, both written and verbal, with creative writing skills
• Ability to learn new computer programs quickly

You may be required to work on holidays, weekends, and occasionally non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS