Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

Here is where your greatest challenge awaits you: 

As a Global Ecommerce Demand Growth Manager within the Global E-Commerce Growth team, your primary mission is to analyze Accor’s business, its trends and identify opportunities for growth. Focusing on Accor’s Demand, you will look after every source of traffic for Accor. You will collaborate closely with our data team to develop our analytical tools (dashboarding, Models…) further to support your work, as well as various teams, including the global Business Performance, the E-Commerce & Customer Engagement teams, business units (BUs), and digital partners/suppliers.  

Your responsibilities include : 

• Defining Key ratios of performance to help understand and pilot Accor’s Ecommerce performance 

• Develop tools to showcase and follow Accor’s Ecommerce KPIs  

• Conduct analysis of web direct channel’s performances (Acquisition levers performances, point of sales, booking typology, customers’ segment, LTVs, ), and other relevant metrics to identify opportunities to enhance ALL.com & APP Growth. 

• Conduct Monthly Performance Committees with Business Units to keep them inform of current performances and pocket of growth identified 

• Build, develop and pilot a project Roadmap with Accor’s business units to ensure follow up and improvement on key topics for Accor’s Growth 

• Conduct deep analyzis of our customers that are not booking on web including client segmentation, key learnings, and key actions to digitize part of them 

Your tasks :

• Collaborate with Business performance team and business units (BUs) to lead web direct analysis and pilot relevant action plans  

• Define standards of analysis and KPIs’ list that Accor will follow across units to define what successful growth and successful metrics means 

• Develop relevant tools (Dashboards, models…) to showcase KPIs and how Accor stands in regards of these metrics 

• Pilot Ecommerce Performance Committees with our Luxury and Lifestyle divisions and support PMEs in their analysis 

• Set up recurring meetings and project roadmaps to help Business Units identifying growth opportunities within their markets 

• Structure OKRs approach for our Ecommerce team and build relevant tools to help following up 

• Collaborate with internal teams : BUs, data teams, Ecommerce and Loyalty teams, CRM … to define which relevant client segments / bookings we should develop further to fuel Accor’s growth 

• Enrich Accor’s signals with external data (Similarweb, insights from partners …) 

• Adopt a proactive approach and challenge the status quo 

And you? 

• You have a genuine interest in e-commerce activities, combining a keen understanding of e-commerce strategies with performance monitoring. 

• You have the ability to rally and prioritize with internal stakeholders and clients to ensure the successful development and visibility of actions. 

• You have project management experience and can effectively manage multiple projects simultaneously. 

• You have significant experience in Startup, E-Retail or E-Commerce. Having worked in  the hospitality, distribution is a plus. 

• As this job is not a marketing / Acquisition job, you must show a strong 360 Business understanding and great analytical skills 

• You have 4+ years of experience with a significant experience in a Startup, E-Retail or E-Commerce environment, with a data-driven approach. 

• You are comfortable in complex international environments that evolve rapidly. 

• You hold a higher education degree (Bachelor's +5) from a business school Engineering school or equivalent, with strong Analytical skills. 

• You are fluent in French and English. 

• You have a strong interest in e-commerce, digital, new technologies, as well as a deep sensitivity to the tourism sector. 

• You enjoy challenging results and have a continuous improvement mindset. 

• Strong analytical and synthesis abilities, translating quantitative analysis into actionable recommendations. 

• Autonomous and entrepreneurial, you can navigate within an organization undergoing digital transformation. 

• You can establish quality relationships with various stakeholders while maximizing the achievement of your objectives. 

• Excellent interpersonal skills, thriving in a team environment and cross-functional collaboration 

• Demonstrating a genuine interest E-Commerce activities, you will combine a keen understanding of E commerce strategies. You know how to rally and prioritize with your internal stakeholders and clients to ensure the successful development and visibility of your actions. 

   

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

2. An interview with the team manager responsible for the role you are interested in.  

3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

5. A personalized feedback. 

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