Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

We are the Digital & Business Factory of the Accor group,  

the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

Here is where your greatest challenge awaits you: 

Within the Value & Stakeholder Success Management team (Digital & Business Factory Office – Value & Delivery Transformation department), you contribute to the following team mission:  

• “We ensure that Digital & Business Factory generates the maximum value for our Stakeholders by meeting their business priorities while guaranteeing the right level of focus” 

Domain: Digital & Business Factory at service of Luxury & Lifestyle Maisons 

Context : 

Reporting to team lead Fatiha Ahamdouche (Value & Stakeholder Success Management), the role is Success Manager at the service of a (or several) Luxury & Lifestyle Maisons 

Your mission: 

• Facilitate business needs prioritization into the Digital & Business Roadmap, representing our Stakeholders’ - be they Maison(s) or Hub(s) - vision and business priorities within the Digital & Business Factory, Ensuring business needs are best qualified , aligned with Group strategy & OKR (challenge if not), with confirmed Business impact & KPIs, Go to Market strategy, Coordinating synergies between business needs. 

• Foster exchanges between Stakeholders & Digital & Business Factory relevant experts  

• Follow-up and Communicate on Stakeholders priorities, delivery progress and generated value, Building a success plan with our stakeholders in line with their strategic objectives, Providing guidance on our stakeholders’ strategy, key milestones, related roadmap deliveries & generated value. 

• Highlight valuable Digital & Business Factory’s deliveries to Stakeholders to strengthen their satisfaction and engagement, Proactively anticipate business needs, provide recommendations to guide our stakeholders in their digital project and business challenges 

• Ensure and get involved in the performance & usage monitoring and make sure that the product meets its objectives and deliver the expected value 

• In case it is needed, the role may also entails coordinating the set-up of specific product & services required by a Luxury & Lifestyle Maison, such as new dedicated distribution system, loyalty interfaces, BI & reporting solutions – together with the associated budget management responsibility 

And you? 

Bac + 5 Engineering or Business School, excellent digital culture, passionate about new technologies, user and customer centric. 

3 to 5 years of experience in project/product management (in a business or consulting firm). 

Good knowledge of agile processes and product culture. You are resolutely focused on the user and the creation of value! 

 Autonomous, you are very organized. You know how to challenge visions in a constructive way and propose rigorous methodologies. 

You have also piloted important projects involving many stakeholders. Bonus if you have had the opportunity to work in the Luxury and Lifestyle sector. 

Strong analytical ability combined with excellent ability to understand heterogeneous functional areas. 

Very business and result oriented. 

Excellent interpersonal and leadership skills 

Fluent English (written and oral). 

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career: 

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

•  

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

1. An interview with the team manager responsible for the role you are interested in.  

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

1. A personalized feedback. 

#accordigitalfactory