Let your passion for excellence shine.

At Sofitel Legend The Grand Amsterdam, we believe in creating unforgettable experiences for both our guests and our ambassadors. As a Housekeeping Quality Management Intern, you will be part of a passionate and dynamic team that strives for the highest standards in luxury hospitality.

Your role

In this diverse internship, you will play a key role in maintaining and elevating the quality standards within our Housekeeping department. Acting as a link between different teams, you will assist the Housekeeping Management with daily operations while ensuring our legendary Sofitel standards are met. You will supervise quality processes, coordinate administrative tasks, and contribute to projects that enhance guest satisfaction.

Your responsibilities include:

• Supervising and inspecting guest rooms and public areas to ensure impeccable cleanliness and maintenance.
• Supporting the Housekeeping Manager with planning, scheduling, and coordinating the team.
• Managing guest requests and handling feedback with care and efficiency.
• Working closely with other departments, including Front Office and Engineering, to guarantee seamless operations.
• Assisting in quality audits and contributing ideas to further improve our services.
• Participating in cross-departmental operational shifts to broaden your hotel knowledge and gain valuable hands-on experience.

What you will bring to the role

• A proactive attitude and a people-first mindset, hospitality is your main drive
• A hands-on personality who isn't afraid to take ownership and share feedback
• Strong communication skills, acting as a spider in the web to align guest wishes with all departments
• You speak English on a business level
• Enrolled in a hospitality education and available for a minimum of 5 months
• You thrive in a dynamic environment and don't believe in a 9-to-5 mindset
• You're ready for an all-around challenge that will shape your hospitality future

What's in it for you?

At The Grand, we believe in nurturing talent. You will find yourself in an environment where personal growth is at the heart of everything we do.

• A challenging internship in a prestigious five-star hotel
• Training provided by our dedicated Learning & Development Manager
• Opportunities for cross-training in other departments
• Career advancement possibilities within The Grand or other Accor hotels worldwide
• An internship allowance of €600 gross per month (based on a 38-hour work week)
• Travel cost reimbursement, if applicable
• Complimentary meals in our staff restaurant
• 50% discount in our restaurants and at other 4- and 5-star hotels in Amsterdam