Customer Service Advisor
Job Description
OTE £25,000 to £30,000 year one
As a Customer Service Advisor, you will primarily be responsible for providing comprehensive advice and guidance to clients to enhance their experience.
The key responsibilities for this role will include, but are not limited to:
- Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
- To manage the expectations of all clients through effective communication and ownership.
- To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
- Provide reactive and proactive support to increase the likelihood of retention.
- Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.
Person Specification
- Previous experience in a contact centre environment.
- Ability to communicate clearly with excellent interpersonal skills.
- A strong customer and solution focus.
- Able to deal with difficult situations in an assertive and supportive manner.
- Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.
PAYE Umbrella, PSC or out sourced payroll experience would be ideal.