Team Member – H2GO Pass

Who We Are

accesso® is a world-wide software company delivering industry leading virtual queuing, eCommerce and ticketing solutions for the attractions, cultural and leisure industries. Our accesso LoQueue leading-edge virtual queuing solutions get people out of queue lines and uses multiple technology platforms for all kinds of attractions. We help create additional revenue for parks and improve their guests' experience by allowing guests to wait less and enjoy more.

Position Overview

We are looking for Team Members who are excited about the attractions industry, self-motivated to learn about our virtual queuing solutions, and have a strong guest-services personality. This is an exciting opportunity for individuals to learn about theme park operations. accesso Team Members will assist guests as they enter the rides with our products, answering questions and handling product-related issues in a timely and friendly manner. They will also promote and sell H2GO Pass to guests at assigned locations throughout the park.

Applicants must be comfortable in both roles in H2GO Pass operations at Splish Splash in Riverhead, NY.  

What You May Do as a Cashier

·       Provide excellent customer service to all park guests.

·       Enter guest information into the computer using accesso POS terminals.

·       Compute or re-compute bills, itemized lists, and tickets showing amount due.

·       Make change, cash traveler's checks, authorize credit cards, take deposits, and issue receipts and rented devices to customers.

·       Quote price of items and services for which money is received.

·       Upsell guests to other service levels and offerings

·       Operate cash register by compiling printed list, and display cost of customer purchase, tax, and rebates on monitor screen and issue receipt.

·       At end of shift, totals cash register contents shown on register tape; verifies against cash on hand and register reports with supervisor.

·       Familiarize yourself with the product offerings of our client, such as season pass discounts as well as park events and attraction information.

What You May Do as a Ride Attendant

·       Provide excellent customer service to all park guests.

·       Check H2GO Pass to ensure guest-eligibility to ride an attraction at assigned ride station

·       Direct both H2GO Pass and non-H2GO Pass guests to specified point in ride line to ensure proper merging.

·       Collaborate with ride operations staff to ensure guests are loaded on ride in a timely manner.

·       Promote H2GO Pass and provide system overview to guests in normal queues at rides or other designated areas of the park.

·       Report to ride lead followed by an accesso supervisor.

Qualifications

·       You must enjoy working with people – stellar guest experience is our priority and we are looking for people who can communicate with our guests in a professional and friendly manner.

·       We are a very fast-paced environment; you should be prepared to think on your feet and make decisions – either independently or with your team – at an effective pace.

·       You will be working with our queuing technology and questions or issues may arise from guests who are non-technical. Patience and the ability to timely resolve these questions and issues are an absolute requirement.

·       You will be handling money and will need to have basic math and accounting skills to ensure accuracy.

·       You may be working outside at any given time and must be comfortable working in all weather conditions.

·       You will be asked to assist with cleaning tasks around the office such as mopping, wiping down counters walls, taking out trash, and other basic cleaning tasks.

·       All H2GO Pass employees must abide by the grooming and safety guidelines of our client.

·       You must have the flexibility to work days, evenings, weekends and holidays and have reliable transportation.

·       This job requires some physical activity, such as bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis. You may be spending long periods of time standing or moving and may also be required to lift or move heavy items (up to 25 pounds).

·       BONUS: You love theme parks!

What We Offer

·       Performance and sales-based incentives

·       Free admission to the park on your days off

·       Free rentals of H2GO Pass on your days off

Other Considerations

·       You must be at least 16 years old to be eligible for employment.

·       We are an E-Verify employer. Eligible candidates must be authorized to work in the US without requiring visa sponsorship.

·       accesso is a drug free and smoke free company.

·       No relocation offered for this position.

If you are interested in joining a team who values Passion, Commitment, Teamwork, Innovation and Integrity and what we’ve described above is YOU, then apply today and let’s talk!

Other Considerations

·       You must be at least 16 years old to be eligible for employment.

·       We are an E-Verify employer. Eligible candidates must be authorized to work in the US without requiring visa sponsorship.

·       accesso is a drug free and smoke free company.

·       No relocation offered for this position.

All your information will be kept confidential according to EEO guidelines.