Abode Communities is a regional non-profit architectural, real estate development and property management firm. 

Our Resident Services invest in the long term success of some 4,100 parents, children, seniors and people with special needs by offering its mission-critical social services programming at 18 residential locations. For families, these complimentary services aims to break the cycle of economic entrenchment through the provision of life skills and job readiness workshops for parents, as well as after-school academic enrichment, college preparatory and scholarship programs for youth and young adults. Specialized services aim to help seniors and people with special needs achieve self-sufficiency and retain their housing. All residents also enjoy access to an abundant referral system, social and community-resource events, and health/green living activities.

Under the supervision of the VP of Resident Services, the Resident Services Coordinator will coordinate and oversee community development activities under the Beyond Homes key initiatives: Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and case management services to seniors as needed at affordable housing developments located throughout Los Angeles. The RSC will ensure ongoing access to resources for residents, intervene when individuals are at risk of losing their housing, and provide avenues to social service agencies. The RSC works to engage residents with each other and their greater communities, promoting wellness and reducing isolation with the goal to increase stability, independence and aging in place.  The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and Family Metrics database.

Major Responsibilities

• Build community and trust among residents
• Assess the needs of seniors and recommend specific service plans, provide service referrals and linkages as needed.
• Meet with residents and provide case management services upon request.
• Develop a comprehensive resource directory with relevant local, accessible resources.
• Provide linkages to food resources, low or no cost transportation and donations
• Provide social, educational and recreational programs through collaborations with volunteer, local non-profit, governmental, or community resources.
• Develop programming and coordinate workshops relevant to resident needs including wellness, life skills, fiscal responsibility, mental health, social well-being, technology and community building
• Establish collaborative working relationship with Property Manager to facilitate open and on-going communication regarding resident activities, meetings, special events, resident questions and concerns.
• Provide regular documentation and tracking of all program activities via program database Family Metrics
• Conduct annual resident satisfaction surveys to ensure quality of service and relevant services based on needs and requests
• Serve as resident advocate while teaching residents to advocate for themselves
• Provide supervision and oversight to all program staff and third-party service providers
• Maintain resident files in compliance with regulatory requirements
• Prepare quarterly and annual report of outputs and outcomes to measure impact

The ideal candidate should have strong relational and interpersonal skills with a dedication to work closely with low-income seniors, some with special needs, within a culturally and ethnically diverse environment. The candidate must be able to work independently and to handle shifting and multiple priorities in a fast-paced environment. The candidate must possess good organizational skills, with attention to detail and accountability in verbal and written form.

Access to reliable transportation.

Bachelor's degree and two years related experience in social work, human services case management, and/or related field required.

This full-time hourly position comes with a competitive benefits package that includes: Medical, Dental, and Vision coverage, Flex Spending Account, company-paid Long-Term Disability, Basic Life and AD&D, 401(k) plan with Employer Match. 

Our organization is committed to promoting its employees’ work-life balance by offering a 9/80 alternative workweek schedule ( 9-hour workday Monday-Thursday and every other Friday off) and generous paid time off policies (Vacation starting at 12 days per year, 12 Sick days, 11 Company Paid Holidays).

Abode Communities is an equal opportunity employer.