Job Description

Our EMEA Sales team drives growth and operational excellence across key online marketplaces in Europe and the UK. The Assistant Marketplace Accounts Representative supports the Senior Marketplace Account Manager and the wider Sales team with marketplace operations, product onboarding, commercial analysis, and ad-hoc sales team support.

This role ensures products, imagery, and content are accurately set up across marketplaces, providing operational and analytical support to maximise sales performance. The role works closely with cross-functional teams, including Buying, Marketing, Supply Chain, and Operations, to deliver a seamless marketplace experience, with a focus on EU partners.

This role is based at our EMEA Home Office, London, England.

What Will You Be Doing?

Role Structure

• 50% Sales Admin Support
• 50% Marketplace & Digital Account Operations
• A significant component of this role will be order uploading, orderbook accuracy, and cross-functional coordination

Sales Administration Support:

• Managing and maintaining order trackers through Excel
• Drive performance across order upload accuracy, order fulfilment, service levels, and data integrity
• Oversee order uploads (manual/system-based)
• Support Sales team with credit notes/checking order discrepancies and following up any discrepancies: cancellations, pricing changes
• Act as escalation point for operational and partner issues
• Ensure pricing, VAS, and customer data are accurate

Marketplace:

• Own product data and digital assets using our PIM system, ensuring smooth and timely marketplace launches
• Manage and maintain the in-season Product Launch Tracker, liaising with stakeholders to meet deadlines and update launch information
• Conduct daily site checks to ensure product data, pricing, and assets are live and meet brand standards; liaise with marketplace partners to correct issues
• Manage the Marketplace Forward Planning Calendar and track partner promotional activity
• Support seasonal launches, range updates, and operational execution for EMEA marketplace accounts
• Provide ad-hoc support to the wider Sales team, including reporting, administrative tasks, and non-marketplace initiatives
• Assist in projects across the EMEA Sales function to ensure smooth operations

What Do You Need To Bring?

• Highly organised with excellent time-management skills and strong attention to detail
• Ability to prioritise and manage multiple tasks in a fast-paced environment
• Comfortable adapting to changing priorities and new processes
• Strong excel capability
• Experience working in cross-functional teams
• Strong written and verbal communication skills
• Thrives in a “start-up” style environment with frequent change
• Motivated by business growth and profitability
• Curious and proactive problem-solver
• 1+ years’ experience in relevant roles (e-commerce, digital operations, sales support, merchandising support)
• Eager to learn and grow in a commercial and digital environment

Our Company 

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 

• Incentive bonus program
• Annual companywide review process
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER