Job Description 

 The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.

As a Fraud Loss and Abuse Analyst, you will be pivotal in safeguarding our business from financial loss due to fraudulent activities and abuse. Your role will involve analyzing transaction patterns, identifying potential fraud indicators, and implementing strategies to mitigate risk. You will collaborate closely with the fraud, loss and abuse specialist, as well as various departments, including marketing, customer service, and legal teams, to ensure comprehensive fraud prevention and detection. A strong understanding of UK-specific regulations and fraud trends, along with experience in the EMEA market, is highly desirable to address the specific challenges and regulations associated with these regions.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• You will partner with the Fraud Loss and Abuse Specialist to build exception-based reporting defining and implementing risk mitigation and fraud detection on various projects throughout the business.
• Utilize advanced analytics and fraud detection tools to investigate and resolve suspicious transactions.
• You will make data-driven product decisions supported by metrics, user research, and user behavior monitoring in order to identify and mitigate potential threats.
• Identify opportunities to leverage technology and streamline risk processes, driving automation and efficiency
• Leverage knowledge of regional fraud trends, regulatory requirements, and market dynamics in the EMEA region to inform fraud prevention strategies.
• Adapt and implement fraud detection practices to address the unique challenges and regulations of the EMEA market.
• Collaborate with EMEA-based teams to ensure alignment and effective fraud management across different countries and jurisdictions.
• You will work cross functionally with multiple stakeholders, fostering collaboration and alignment with other business owners, project leaders, and team members.
• Deliver accurate and timely reporting, dashboards, and visualizations to key stakeholders, enabling them to monitor performance, identify trends, and make informed decisions

What Do You Need To Bring? 

• Experience designing, building, and governing fraud mitigation reporting that enables a positive user experience while also managing risk
• Expert knowledge of tools, systems and processes supporting risk detection, payment transactions, operational procedures, and risk scoring
• Demonstrated experience working in or with the UK market, with a solid understanding of UK fraud patterns, regulatory requirements, and cultural nuances.
• Experience with the EMEA market, providing a broad perspective on regional fraud trends and practices.
• Strong experience with data structures, analytics, and data visualization
• Exceptional communication skills that enable clear articulation of vision, strategy, and execution
• Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
• Strong prioritization and focus, including comfort making tradeoffs with incomplete information
• Ability to rapidly understand user needs, respond to tight deadlines, and deliver solutions that drive key business metrics
• Minimum of 4 years of experience in fraud detection, loss prevention, or a related role, preferably within the retail industry.
• 4-year degree BS/BA in Business, Criminal Justice, Analytics or Marketing is preferred  

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values 

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER