Job Description

What Will You Be Doing? 

As a APAC Tech Support role in Abercrombie & Fitch Co., you will play a crucial role in IT daily support from our stores and office. You’ll work closely with different IT teams both domestic and with HO IT team.  Fluency in both English and Chinese is required for effective communication with stakeholders.

In-country APAC Tech Support:

• Support New In-store Technology: Provide assistance for new in-store technologies introduced by CDIP, such as Shopdog, customer loyalty, printers, MDM and the 4G routers. 

• Support New Store Openings: Focus on implementing and supporting the above in-store technologies for new store openings in Mainland China (MLC). 

• Support Shanghai Home Office (SHO) and Vendor Coordination: Offer support to the Shanghai Home Office and coordinate with vendors, with an emphasis on the new in-store technologies mentioned above. 

What Do You Need To Bring?

• 3 years of IT supporting roles in retail or relevant industries/companies 

• Basic knowledge in local Windows and Mac users support, Network L1 support. 

• Basic knowledge in ADS, related experiences in dealing with MDM. 

• Excellent communication skills in both English and Chinese. 

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER