Job Description 

DC Staffing Representatives are responsible for delivering excellent customer service through assisting perspective candidates, DC (Distribution Center) associates and campus visitors. The primary responsibilities of this position include sourcing, scheduling, and placing candidates for seasonal distribution center openings. Additionally they are responsible for internal and external visitor management ensuring that anyone who needs assistance is taken care of – whether it is helping guests with bags to their vehicles, using resources to identify appropriate contacts, or assisting DC candidates with their application and taking them through the interview process.

DC Staffing Reps check-in guests and keep the reception area clean, uncluttered and organized, and most importantly represent the A&F family of brands with a friendly, casual and enthusiastic attitude. Our DC Staffing Reps are also responsible for general office tasks such as shipping packages and documents for full-time staff, answering phone calls, interfacing with senior leadership, keeping break areas tidy and stocked, and other everyday office tasks.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Greet and assist all associates and visitors – Project energy and enthusiasm making the area a warm and inviting place that provides an exciting and energetic experience for all associates and visitors.
• Assist callers in a professional and friendly manner.
• Application review, telephone / in-person interview Distribution Center candidates.
• Successfully and strategically match candidate skill sets to hiring needs.
• Meet, greet and sign-in candidates for interview and new hire orientation.
• Assist with administration and preparation of new hire orientation.
• Facilitate new hire orientations as needed.
• Hire and dismiss applicants.
• Attend job fairs and recruiting events.
• Assist candidates with online new hire paperwork and ensure completion.
• Onboard and process new hires utilizing SmartRecruiters and PeopleSoft.
• Assist with additional recruiting needs as necessary.
• Maintain associate files.
• Identify critical HR issues and report them to HR Business Partners.
• Troubleshoot associate payroll and benefit questions.
• Assist in maintaining overall department standards for consistency/quality.
• Contributes to team effort by accomplishing related results as needed.
• Ensure effective communication across the business.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.

What Do You Need To Bring? 

• At least 18 years of age
• Bilingual candidates highly preferred (Spanish speaking) 
• Flexible hours and availability to work additional hours, as necessary and in other departments of the business
• Detail oriented
• Passion for customer service
• High level of reliability, confidentiality and professionalism
• Ability to work independently, in a team environment and without direct supervision
• Effective organizational and time management skills
• Ability to multi-task and work in a very fast paced environment
• Periodic travel to local career fairs and recruiting events
• Demonstrated creativity and innovation to suggest improvements to the recruiting process
• Intermediate PC skills: Microsoft Office-Word, Excel, Teams and/or other software/database skills.
• Experience with SmartRecruiters preferred
• Excellent oral, written, communication and phone skills
• Ability to effectively speak in front of a group of people
• Strong data entry/typing skills preferred
• Ability to thrive in a fast-paced environment
• 1 – 2 years of Customer Service, Operations, or Human Resources experience
• Distribution environment experience ideal
• Knowledge of employment law a plus
• Clean criminal/driving record

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive Bonus Program  
• Paid Time Off and Work From Anywhere Flexibility    
• Paid Volunteer Day per Year, allowing you to give back to your community 
• Merchandise Discount 
• Medical, Dental and Vision Insurance Available 
• Life and Disability Insurance 
• Associate Assistance Program 
• Paid Parental and Adoption Leave 
• Access to Carrot to support your unique parenthood journey 
• Access to Headspace dedicated to creating healthier, happier lives from the inside out 
• 401(K) Savings Plan with Company Match 
• Opportunities for Career Advancement, we believe in promoting from within 
• A Global Team of People Who'll Celebrate you for Being YOU 

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER