Associate Supervisor – Ecommerce - China

  • Full-time

Company Description

Job Description 

 The Associate Supervisor will work with the manager to grow our Tmall/ and future other EC business in China.  The primary focus will be assisting the Tmall flagship store/ flagship store promo & operations to ensure results are delivered.  He/she will work closely with external teams such as TP, media & databank agency, and internal teams on Products, Planning/Promo, Brand Marketing, CRM, and Data Analytics.

What Will You Be Doing? 

Tmall/ operations

  • Work with TP and other 3rd party agency to continuely improve Tmall store/ store operation effiency and drive sales/AUR/Margin growth of Tmall/
  • Work with cross-fucntional team and resonsible for visual assets managements for Tmall flagship store and flagship store
  • Daily monitor Tmall/ sales data, marketing data, etc and timely adjust a feasible improvement plan
  • Assist in Tmall flagship store/ flagship store full-year promo planning, execution, reporting and analysis
  • Work with TP to improve customer service quality and handle AIC cases by working with internal cross-funtional team
  • Handle administrative finance/payment tasks


Tmall/ marketing

  • Collaborate with marketing team and marketing agency to support the paid media and content marketing planning and performance delivery
  • Collaborate with Brand Marketing team on carrying out brand campaigns on Tmall



  • Tmall/ industry/key competition intelligence


What Do You Need To Bring? 

  • Bachelor’s degree
  • 2+ years Tmall/ operation experience, paid median and content marketing experience as plus, preferably with international fashion retail/lifestyle brands
  • Strong collaborator, result/solution-driven, analytical, resilient, effective communicator in Chinese and in English– both verbal & written

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

  • Incentive bonus program
  • 401(K) savings plan with company match
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid Caregiver Leave
  • Mobile Stipend
  • Paid time off & one paid volunteer day per year, allowing you to give back to your community
  • Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
  • Seven associate wellness half days per year
  • Onsite fitness center
  • Merchandise discount on all of our brands
  • Opportunities for career advancement, we believe in promoting from within
  • Access to multiple Associate Resource Groups
  • Global team of people who will celebrate you for being YOU!

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