Job Description 

 At Abercrombie & Fitch the Sr. Director of Digital Product Design is responsible for leading the design disciplines focused on envisioning and delivering human-centric, digitally enabled experiences throughout the ecosystem for our global brands.

What Will You Be Doing? 

• Leading multi-disciplinary design teams in partnership with digital product teams to envision and deliver digital products and services throughout the customer and employee facing ecosystem including Mobile Apps, Web, Voice, and Social platforms.
• Building and evolving a multi-disciplinary design practice purpose-built for our organization at its current maturity/proficiency and accelerate a path to industry industry-leading capabilities.   
• Leading all functional design disciplines within the digital product and services team, including user experience design, user interface design, design research, and design operations.
• Conceiving, designing, and testing new digital products and service experiences, applying systems thinking to shape experiences that meaningfully enable end-users across journeys and throughout the ecosystem.
• Identifying end-user pain points and latent needs through human-centered design research; grounding concepts in insights, business needs, established design principles, and current and emerging technologies.
• Leading discovery, design strategy, direction, and delivery for the portfolio of digital products and services.
• Developing and optimizing all operational practices/ DesignOps to maximize design value and impact at scale.
• Prioritizing team resources and work; integrating team members and design activities into each cross-functional product team.
• Effectively influencing thinking across the enterprise that push boundaries and deliver extraordinary human-centric experiences for customers and employees that serve them.
• Applying contextual inquiry, usability, and other methods of design research and measurement to shape impactful experiences.
• Fostering a culture of human-centered design, accessibility, and inclusion across the team and enterprise.
• Developing, socializing, and advocating design strategies across teams, stakeholders and executive leadership.
• Demonstrating the business value of design by measuring and communicating design-driven outcomes with material benefits.
• Facilitating design reviews and critiques; soliciting and providing constructive feedback across the spectrum of digital products.
• Developing governance and managing global design systems and platforms to enable efficiency, speed, and consistency.

What Do You Need To Bring? 

• 10+ years of experience in digital design with track record of delivering new and innovative services and experiences to market.
• 5+ years of experience leading and developing a multi-disciplinary design teams of 10+
• 3+ years of retail industry experience or equivalent consumer facing domain experience.
• BA/BS and MA/MS in design, HCI, Interaction or equivalent experience, is required
• Strong portfolio demonstrating cross-channel expertise and skill at developing human-centric digital experiences, design research, prototyping and testing.
• Experienced in the development of artifacts such as design principles, sketches, storyboards, scenarios, process flows, IA visualizations, wireframes, prototypes, journey maps, service blueprints and design systems.
• A strong understanding and experience working across modern methods (Design Thinking, Agile, Lean UX).
• Demonstrated experience working within a large-scale organization that integrates experience design into a product development process.
• Extensive experience managing design systems and implementing scalable systems across multiple channels, products, and platforms integrations e.g. Adobe Experience Manager
• Strong proficiency in a variety of design and prototype tools such as Figma, Azure, Sketch, InVision Adobe Creative Suite and expertise of digital technologies e.g. web, Android, iOS, etc.
• Understanding of responsive web & native application design and familiar with HTML, JavaScript, and CSS capabilities. Familiarity with WCAG 3.0 Accessibility Requirements
• Bachelor’s Degree or related experience  

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

 We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive Bonus Program  
• Paid Time Off and Work From Anywhere Flexibility    
• Paid Volunteer Day per Year, allowing you to give back to your community 
• Merchandise Discount 
• Medical, Dental and Vision Insurance Available 
• Life and Disability Insurance 
• Associate Assistance Program 
• Paid Parental and Adoption Leave 
• Access to Carrot to support your unique parenthood journey 
• Access to Headspace dedicated to creating healthier, happier lives from the inside out 
• 401(K) Savings Plan with Company Match 
• Opportunities for Career Advancement, we believe in promoting from within 
• A Global Team of People Who'll Celebrate you for Being YOU 

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Notice (Colorado Equal Pay for Equal Work Act):  For employees based in Colorado, this position has a minimum starting base rate of $200,000 per year.  Factors that may be used to determine your actual rate may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands.  The starting rate may be modified in the future.