Job Description 

Under the direction of the operations manager, Command Center Specialist is an IT-focused role that is responsible for executing daily responsibilities related to incident management, device monitoring, network troubleshooting, application support, and upgrade project implementation and deployment. An emphasis is placed on assisting in the monitoring and support of A&F's core software and hardware applications. This is a role that demands building strong working relationships with all technical support teams. 

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Monitoring and support of the store WAN infrastructure (1100 stores, domestic and international offices)
• Function as a Jr. Incident Manager in support of high priority incidents
• Monitoring and support for store and corporate office network hardware (Domestically and Internationally)
• Monitoring and support of core applications.
• Monitoring and support of the wireless network, SAN and VOIP systems
• Monitoring and incident management of A&F Data Centers, Labs, Storage Facilities, and Disaster Recovery Facilities

What Do You Need To Bring? 

• Preferred 4 Year degree in an IT related field
• Experience with Windows OS
• Must be able to communicate effectively with highly technical associates and executives
• Knowledge of mainframe operations (MVS) and/or Oracle Batch processes a plus
• Experience troubleshooting Cisco and Juniper network equipment
• Technical Services experience in Retail environment a plus
• Ability to navigate technical issues and evaluate risk
• Ability to lead and direct the work of others

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, [including flexibility and competitive Paid Time Off], as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive Bonus Program  
• Paid Time Off and Work From Anywhere Flexibility    
• Paid Volunteer Day per Year, allowing you to give back to your community 
• Merchandise Discount 
• Medical, Dental and Vision Insurance Available 
• Life and Disability Insurance 
• Associate Assistance Program 
• Paid Parental and Adoption Leave 
• Access to Carrot to support your unique parenthood journey 
• Access to Headspace dedicated to creating healthier, happier lives from the inside out 
• 401(K) Savings Plan with Company Match 
• Opportunities for Career Advancement, we believe in promoting from within 
• A Global Team of People Who'll Celebrate you for Being YOU 

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER