Assistant Analyst, Store Ops Omnichannel & Innovation

  • Full-time

Company Description


OUR COMPANY
Abercrombie & Fitch Co. is a portfolio of lifestyle brands including Abercrombie & Fitch, abercrombie kids, Hollister, and Gilly Hicks. Reaching customers across 120+ countries, we strive to create customer-centric, omni-channel experiences for our global customer base.

OUR VALUES
How do we do it? Every day, our associates show up and empower one another to stay curious and think big. As a team of relentless innovators, we aren’t afraid to dream boldly. We are accountable and aim to the highest caliber to understand, push boundaries and embrace change. We coach, mentor, care, and bring our best selves every day because we are in this together. Whether you lead yourself, a team, or the company, everyone is a leader at A&F. 

    Job Description

    The Store Operations team is the Home Office support for store associates and operations in Abercrombie & Fitch, Abercrombie Kids, and Hollister stores worldwide. The team is responsible for communicating and training on new initiatives, providing staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with Global Home Office partners on opportunities and challenges in store operations.

    The Assistant Analyst, Store Operations Omnichannel & Innovation is responsible for supporting new best-in-class technology experiences in stores worldwide. This position plays a critical role in voicing store management perspectives during creation of new customer features, while supporting training and communication on these projects. To accomplish this, the Assistant Analyst, Store Operations Omnichannel & Innovation will continuously gather feedback from field store management and apply learnings through feature requirements and training. The successful candidate has experience in retail customer service or management and is highly motivated by the evolution in the industry.

    What will you be doing?

    • Participate in cross-functional project teams for new initiatives and features, including mobile associate selling platform and new omnichannel programs
    • Design post-deployment training programs on new initiatives and features  
    • Build post-deployment analytics on new initiatives and features
    • Maintain existing reporting for previous projects
    • Play a role in maintaining 5-year technology roadmap, including development of new ideas
    • Gather feedback from store associates on gaps in store technology
    • Develop working knowledge of emerging trends in retail industry
    • Be an advocate for stores management with cross-functional partners at Global Home Offices

    What will you need to bring?

    • High attention to detail
    • Ability to generate new ideas and create solutions with the future in mind
    • Ability to listen to customers, both internal and external, and apply insight
    • Strong verbal and written communication skills with the ability to escalate issues
    • Highly motivated with a sense of ownership and a willingness to learn
    • Strong interest in retail and emerging technology being utilized in retail industry
    • Proficiency in Microsoft Office (Excel, PowerPoint) and Adobe Creative (InDesign, Photoshop) preferred
    • 1+ years experience in retail customer service, sales, or management preferred
    • Bachelor’s degree required

    Additional Information

    ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

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