At Abercrombie & Fitch, quality is in our roots and we’re on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for the incredible product. At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open workspace, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand’s legacy.

DC Staffing Representatives are responsible for delivering excellent customer service through assisting perspective candidates, DC (Distribution Center) associates and campus visitors. The primary responsibilities of this position include internal and external visitor management ensuring that anyone who needs assistance is taken care of – whether it is helping guests with bags to their vehicles, using resources to identify appropriate contacts, or assisting DC candidates with their application and taking them through the interview process.

DC Staffing Reps check-in guests and keep the reception area clean, uncluttered and organized, and most importantly represent the A&F family of brands with a friendly, casual and enthusiastic attitude. Our DC Staffing Reps are also responsible for general office tasks such as shipping packages and documents for full-time staff, answering phone calls, interfacing with senior leadership, keeping break areas tidy and stocked, and other everyday office tasks.

What will you be doing?

• Greet and assist all associates and visitors – Project energy and enthusiasm making the area a warm and inviting place that provides an exciting and energetic experience for all associates and visitors.
• Assist callers in a professional and friendly manner.
• Application review, telephone / in-person interview Distribution Center candidates.
• Successfully and strategically match candidate skill sets to hiring needs.
• Meet, greet and sign-in candidates for interview and new hire orientation.
• Assist with administration and preparation of new hire orientation.
• Facilitate new hire orientations as needed.
• Review background check information.
• Hire and dismiss applicants.
• Attend job fairs and recruiting events.
• Assist candidates with online new hire paperwork and ensure completion.
• Onboard and process new hires utilizing SmartRecruiters and PeopleSoft.
• Assist with additional recruiting needs as necessary.
• Maintain associate files.
• Identify critical HR issues and report them to HR Business Partners.
• Troubleshoot associate payroll and benefit questions.
• Assist in maintaining overall department standards for consistency/quality.
• Contributes to team effort by accomplishing related results as needed.
• Ensure effective communication across the business.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.

What will you need to bring?

• At least 18 years of age
• Bilingual candidates highly preferred (Spanish speaking) 
• Flexible hours and availability to work additional hours, as necessary and in other departments of the business
• Detail oriented
• Passion for customer service
• High level of reliability, confidentiality and professionalism
• Ability to work independently, in a team environment and without direct supervision
• Effective organizational and time management skills
• Ability to multi-task and work in a very fast paced environment
• Periodic travel to local career fairs and recruiting events
• Demonstrated creativity and innovation to suggest improvements to the recruiting process
• Intermediate PC skills: Microsoft Office-Word, Excel, Teams and/or other software/database skills.
• Experience with SmartRecruiters preferred
• Excellent oral, written, communication and phone skills
• Ability to effectively speak in front of a group of people
• Strong data entry/typing skills preferred
• Ability to thrive in a fast-paced environment
• 1 – 2 years of Customer Service, Operations, or Human Resources experience
• Distribution environment experience ideal
• Knowledge of employment law a plus
• Clean criminal/driving record

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY © ABERCROMBIE & FITCH CO. 2012