AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The primary focus of this position as part of Buying Center of Excellence is to support scientists and other R&D employees in in all US and UK sites by ensuring materials and services needed in daily operations are appropriately acquired. This position partners with multiple teams, including the R&D Stockrooms and Suppliers, etc. to fulfill approximately over 2,000 customer orders per month.

Responsibilities

• Initiate orders in response to customer requests for material goods or services in company purchasing systems, (e.g. SRM, Ariba, or RMM Jaggaer) including WBS associated orders.
• Act as a liaison between the business and suppliers to resolve order issues including damaged materials, incorrectly shipped items, returns, etc.
• Track open or outstanding orders. Follow up with customers, or suppliers as needed to ensure appropriate close out process is executed.
• Investigate and aid in the resolution of invoice issues related to purchase order purchases. Partner with Purchasing and Corporate Disbursement Office  to resolve invoice issues resulting from orders.
  • Examples include discrepancies (e.g. pricing, quantity) between initial requisition, invoices, and purchase order amounts. Identify trends and work with leadership team and recommend process changes.
• Update systems, (e.g. SRM and RMM) appropriately posting receipt of goods and services. Close out open orders appropriately and initiate payment to suppliers within expected timeframes, which includes providing invoice payment issue identification and resolution support for Stockrooms and R&D Community.
• Identify ongoing process improvements in support of accurate transactions, effective delivery of goods and services, and timely payment to suppliers.

• High School diploma or equivalent. Minimum of 4+ years relevant experience, or an Associate’s Degree with 3+ years relevant experience, or a Bachelor’s Degree with a minimum of 2+ year of relevant experience.
• Minimum 2+ years experience with, and advanced working knowledge of, payment systems (SRM, Ariba, or RMM Jaggaer) and applicable policies and procedures.
• Exceptional customer services skills that support effective problem solving and issue identification & resolution.
• Excellent verbal and written communication skills
• Demonstrates excellent analytical and critical thinking skills with strong attention to detail
• Must be proficient in Excel and be able to learn new software/technology quickly
• Able to complete tasks independently and manage competing priorities effectively

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html