AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

The individual in this position must have excellent troubleshooting ability,
problem solving and analytical skills.  The individual in this position must
work closely with our business partners, as well as other IT department
members.  It will be imperative for the person on this role to quickly gain the
confidence and respect of our business partners by demonstrating an in-depth
understanding of the applications within our application portfolio.  

Experience with SQL Server 2012
Expertise and
experience in the following application platforms:  VB.net, SSIS, SSRS, Visual
Studios
Expertise and experience in TSQL, SQL stored procedures and
views
Passionate about solving problems
Professional attitude and work
habits
Ability to work through ambiguous work situations
Ability to
communicate effectively with all levels of the organization and external
vendors
Expert in planning and organizing, analyzing and resolving
problems
Ability to use judgment and make sound decisions
Excellent
communication and collaboration skills

Responsibilities include:
Monitor, troubleshoot and
resolve application support tickets submitted through an Incident Management
system
Gain a solid understanding of software and hardware used and
supported
Provide application production support for ad hoc requests
requiring coding and development – design, test, debug, implement, and document
programs.
Provide routine application monitoring and maintenance
Monitor
assigned software applications, document and analyze problems
Establish and
maintain user and administrator accounts
Maintain system
documentation
Provide advice and training to end-users as
required
Understand and support all system interfaces for assigned
applications
Enable best practices and implement where
appropriate
Collaborate with server administrators and database
administrators to ensure proper integration of the environment
Work closely
with business and vendor to tune and troubleshoot applications
Provides
second level of technical support for all corporate systems and software
components as assigned
Provide Level 3 support for the application. Must be
able to support 24 x 7. 
Leads and participates in efforts to develop and
implement process improvements and automation for application and system
monitoring
Leads and participates in efforts to implement application updates
to include upgrades, patches, and new releases
Develop work plans and
track/report status of assigned projects/tasks
Liaise with vendor support on
all issues

If any one interested send your resume 

msmith@ayrglobal(dot)com