IT Helpdesk Support

  • Full-time
  • Department: Product & Tech
  • City: Belgium
  • TA Partner: Ayoub Essghir

Company Description

We are an equal opportunities employer and place where everyone is welcome. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

We’re one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place!  Some of Europe’s best known digital real estate marketplaces and brands form part of our Group, they are: 🇫🇷 Meilleurs Agents, 🇫🇷 Groupe SeLoger, 🇧🇪 Immoweb, 🇩🇪 Immowelt, 🇪🇸 Housell and 🇮🇱 Yad2.

We also invest in innovative business models which shape the future of how people buy, sell, rent or lend properties and hold minority participations in companies such as: 🇬🇧 PurpleBricks, 🇩🇪 Homeday, 🇺🇸 Zumper and 🇺🇸 Parcel.

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us as we embark on this journey enabling us to help unlock everyone’s perfect place!

Job Description

Your mission will consist of helping, shaking up and inventing in order to simplify the life of all our internal customers, but also the management and rationalisation of our tools.

We are looking for a person who can :

  • Ensure the follow-up of users (life cycle of the employee in the IT sense: arrival, internal mobility, departure) ;
  • Carrying out level 1 and/or level 2 assistance (GSuite, getting to grips with new hardware, new software, initial incident diagnostics, filling in a ticket, assisting with a first connection, setting up parameters, opening accounts, rights, maintenance, repairs, managing the fleet) ;
  • Manage computer and mobile devices ;
  • Understand and challenge the procedures already in place ;
  • Document new resolution procedures in the knowledge base ;
  • Pass on information to the rest of the team ;
  • Communicate in a simple and efficient way with our internal customers.

Qualifications

An employee with :

  • A strong knowledge of GSuite ;
  • Successful experience in an equivalent position ;
  • Good communication skills and the ability to communicate in simple terms ;
  • An enthusiastic and willing mindset ;
  • Goodwill and a taste for teamwork! ;
  • Capability to work in English. (French + Dutch will be a great plus !).

Additional Information

What we offer:

  • We are one of the leading PropTech platforms in Europe. If you have ever rented or bought a property, you may have used one of our classifieds portals. Now is the perfect time to join us and help elevate our AVIV brand ;
  • A high profile role in our organisation, reporting to our management ;
  • The opportunity to work hybridly within our business area, with international travel to our sites in France, Belgium and Germany ;
  • The autonomy to work in the style that suits you best to be most productive ;
  • The freedom to tell us what tools you need to be successful in your job, so we can prepare you to get there.


Recruitment process :

  • Interview with the HR ;
  • Interview with the hiring manager ;
  • Meeting with the team on video or in person.
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