Call Center Agent

  • Portland, OR
  • Full-time

Job Description

Call Center Agent Job Responsibilities:


Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.



Call Center Agent Job Duties:


    • Obtains client information by answering telephone calls; interviewing clients; verifying information.

  • Determines eligibility by comparing client information to requirements.

  • Establishes policies by entering client information; confirming pricing.

  • Informs clients by explaining procedures; answering questions; providing information.

  • Maintains communication equipment by reporting problems.

  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

  • Accomplishes sales and organization mission by completing related results as needed.

Qualifications

Call Center Agent Skills and Qualifications:
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Additional Information

All your information will be kept confidential according to EEO guidelines.