Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.

• ServiceNow Architecture & Design

  • Define and maintain ServiceNow platform architecture
  • Set standards for design, development, quality, and testing
  • Design integrations and interoperability with external systems
  • Translate business needs into architecture models and roadmaps
  • Evaluate and select appropriate technologies
  • Optimise platform performance, security, and quality
     

• Business Analysis

  • Gather and assess business and user requirements
  • Translate requirements into technical solutions
  • Ensure alignment between business needs and architecture design
  • Present solutions to technical and non-technical stakeholders
     

• Platform Governance & Delivery

  • Supervise ServiceNow implementations and improvements
  • Support development teams and architects in solution design
  • Ensure consistency in service management capabilities
     

• Continuous Improvement & Documentation

  • Recommend improvements to architecture and processes
  • Support risk, security, and continuity planning
  • Maintain technical documentation, SOPs, and knowledge base articles
  • Analyse system metrics and drive improvements

• Strong hands-on experience with ServiceNow platform architecture and design

• Solid understanding of ServiceNow products and service management concepts

• Experience with ServiceNow administration and maintenance

• Integration & architecture:

  • REST APIs, Web Services
  • Single Sign-On (SSO), LDAP
  • Complex system integrations and interoperability

• Modelling & documentation:

  • Enterprise architecture tools (e.g. Sparx Enterprise Architect, ARIS)
  • Technical documentation and solution design

• Good understanding of IT security standards

Certifications

• ServiceNow Certified System Administrator (CSA) or equivalent (required)

Key Competencies

• Strong analytical and problem-solving mindset
• High attention to detail and ownership
• Ability to work independently in complex environments
• Strong communication and stakeholder management
• Structured, organised, and proactive approach