Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.

ARHS Group, part of Accenture, is looking for an L2 IT Support Engineer (m/f) to join our internal Infrastructure team in Luxembourg. 

THE WORK:

• Provide Level 2 technical support for incidents related to workstations, software, and infrastructure.
• Diagnose, resolve, and track incidents and service requests.
• Manage and maintain end-user devices (PCs, printers, mobile devices), including setup, replacement, and troubleshooting.
• Perform onsite support tasks for infrastructure (servers, storage, network equipment) including installation, basic configuration, and maintenance.
• Support network, telephony, and videoconferencing systems, including basic troubleshooting and hardware handling.
• Coordinate with external vendors for hardware maintenance and support activities.
• Maintain and update asset management records and ensure data accuracy.
• Assist in deployment projects (hardware/software rollouts, onboarding/offboarding).
• Contribute to documentation and share knowledge within the team.

Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Experience in IT support (L1/L2) or a similar technical role.
• Good understanding of Windows environments, hardware, and office IT infrastructure.
• Basic knowledge of networking concepts (LAN, VLAN, connectivity).
• Experience with incident management tools and ITSM processes.
• Hands-on mindset with ability to troubleshoot and resolve issues on-site.
• Strong communication skills and customer-oriented approach.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Fluency in English (French is a plus).

BONUS POINT IF YOU HAVE:

• Experience with asset management tools.
• Knowledge of telephony or videoconferencing systems.
• Exposure to data center or infrastructure support tasks.
• IT certifications (e.g., ITIL, Microsoft, CompTIA).