Service Operations Manager

  • Full-time

Job Description

You want to combine passion and IT expertise?

You are talentedmotivated and ambitious? Then, we will be more than happy to meet you!

Arηs is looking for a Service Operations Manager (M/F) in order to join its team composed of experts.

The Service Operations Manager manages the overall operations and is responsible for the effective and successful management of work, productivity and quality as set and established for the operations team, ensuring efficient operations. He/She will manage the BAU activities, while developing the IT processes and service operations of the organisation. He/She is service oriented and strives to provide excellent customer service and to have an impact on creating a positive team.

 

Your tasks and responsibilities:

  • Coordinate the implementation of IT projects and maintain operational readiness
  • Maintain constant communication with management and staff to ensure proper projects implementation and operations
  • Develop, implement, and maintain quality assurance protocols
  • Grow the efficiency of existing Service Management processes and procedures to enhance and sustain the Ops team capacity
  • Manage ongoing technical incidents, requests, problems and changes and act as a point of escalation
  • Track staffing requirements, hiring new employees as needed
  • Lead and manage Operational service management processes and metrics, such as Incident, Request, Problem, Change, Release, Configuration, etc.
  • Lead and manage the capacity management and life cycle management
  • Central point of contact for the customer for their operational support needs
  • Produce and present status reports
  • Accountable to maintain the infrastructure secure, compliant, robust, reliable, scalable and efficient
  • Plan and implement upgrades needed to maintain service levels
  • Accountable to improve, tune and expand all systems as growth demands
  • Review progress, and direct changes in priorities, schedules, procedures to meet deadlines
  • Motivate staff by setting and achieving challenging goals; demonstrate persistence in overcoming obstacles
  • Support standards, business continuity, and disaster recovery
  • Drive continuous improvement activity
  • Provide input to strategy setting and decision-making processes

Qualifications

Your profile:

  • Significant experience managing a service support team
  • Extensive experience within ITIL frameworks
  • Experience in project management
  • Ability to effectively communicate with employees and customers, both in a one-on-one and group setting
  • Ability to create, implement service operation processes and procedures
  • Understanding of policy, planning, and strategy
  • Strong organization skills and internal drive to see tasks through to completion
  • Strong stakeholder management skills
  • Desire to add value to service support teams
  • Leadership

Additional Information

ARȠS?

Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.

We are composed of 14 entities across 6 countries that are unified by the Arηs Group, with more than 2200 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.

 

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

Our Culture

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

Our Brand

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

 

Don’t hesitate! Join our team

What you’ll get:

An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.

A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

rock solid company:

With more than 200 customers, and 30% turnover growth in FY2021, you’ll join a business with a sustainable and growth-oriented plan.

 

But let’s talk about it face to face!

 

You have the qualities as listed above? Please, send us your CV, which will be processed in full confidentiality, by clicking the button "I'm interested"

 

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.

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