IT Operator Junior

  • Luxembourg
  • Temps complet

Description du poste

The Infrastructure Operations Specialist’s role is to support the IT infrastructure team within the Data-centre environment. The specialists’ role also includes daily operations support, system monitoring, execution of service requests and taking remedial action when procedures require it.

Job responsibilities

  • Troubleshoot incidents to the extent of defined procedures and responsibilities;
  • Manage, maintain, and update documentation as required;
  • Raise incidents in the ticketing system, and update relevant information for as long as the ticket is handled by operations;
  • Assist in documenting problems and assisting problems management as required;
  • Fulfil operations service requests;
  • Identify opportunities and recommend solutions that will enhance operations, contributing to continuous improvement;
  • Escalate and route incidents to appropriate parties as foreseen in procedures;
  • Take over first line Service Desk activities after Service Desk office hours, by handling incidents and service requests.


  • Knowledge of mobile devices and mobile phone services;
  • Knowledge of end user HW/SW;
  • Knowledge of ticketing, CMDB and change management tools;
  • Understanding of networking and networking protocols;
  • Knowledge of VoIP telephony environments;
  • Experience designing and implementing data, voice, and/or video network infrastructures;
  • Understanding of high availability designs;
  • Experience with job schedulers;
  • Vendor domain certifications: ITIL foundation certification (required)-

Informations complémentaires


Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.

We are composed of 13 entities across 6 countries that are unified by the Arηs Group, with more than 1750 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.


Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.


Our Culture

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.


Our Brand

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.


Don’t hesitate! Join our team

What you’ll get:


An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.


An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.


A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work.


Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.


Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.


rock solid company:

With more than 140 customers, and 38% turnover growth in FY2020, you’ll join a business with a sustainable and growth-oriented plan.


But let’s talk about it face to face!


You have the qualities as listed above? Please, send us your CV, which will be processed in full confidentiality, by clicking the button "I'm interested"


You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.

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