IT Support Engineer

  • Leuven, Belgium
  • Voltijds

Beschrijving van het bedrijf

ARȠS?

Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.

We are composed of 13 entities across 6 countries that are unified by the Arηs Group, with more than 1750 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.

 

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

 

Our Culture

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

 

Our Brand

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

 

Don’t hesitate! Join our team

What you’ll get:

 

An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

 

An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.

 

A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work.

 

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

 

Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

 

A rock solid company:

With more than 140 customers, and 38% turnover growth in FY2020, you’ll join a business with a sustainable and growth-oriented plan.

 

But let’s talk about it face to face!

 

You have the qualities as listed above? Please, send us your CV, which will be processed in full confidentiality, via e-mail: [email protected]

 

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.

Functieomschrijving

Description of the open position

IT support engineer

Jobinhoud:

Als een IT support engineer sta je in voor:

  • helpdesk en infrastructuur support bij onze klanten;
  • Je zal telefonische oproepen en vragen van eindgebruikers beantwoorden en vanop afstand oplossingen aanbieden;
  • Je zorgt voor een goede interactie met klant, het beheer en de administratie van incidenten dat in lijn ligt met de gemaakte afspraken met de klant;
  • Je beheert eveneens software, hardware en gebruikersprofielen;
  • Je bent medeverantwoordelijk voor de day-to-day taken en opvolging m.b.t. de ICT-infrastructuur bij onze klanten;
  • Je werkt mee aan ICT-projecten, die nieuwe functionaliteiten opleveren bij onze klanten;
  • Je werkt mee aan het up-to-date houden van documentatie;
  • Je denkt mee en doet voorstellen tot verbetering.

 

Wat we van jou verwachten:

  • Je beschikt over een bachelor/master diploma in de informatica/ICT of gelijkwaardig door ervaring;
  • Problemen analytisch benaderen is een kernkwaliteit van jou. Interesse in IT is een must. Je bent gedreven om steeds bij te leren;
  • Je beschikt over sterke documentatievaardigheden;
  • Je bent Nederlandstalig en communiceert vlot in het Engels, kennis van Frans is een pluspunt;
  • Je beschikt over de juiste communicatieve vaardigheden en het nodige tact om uitgesproken klant- en servicegericht te werken
  • Cruciaal is jouw betrokken, verantwoordelijke en stressbestendige houding;
  • Je kan snel integreren in een internationale/multiculturele omgeving;
  • Je houdt ervan in teamverband te werken;
  • je bent in het bezit van een rijbewijs B.
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