• Client is seeking a phone specialist who will address and resolve agent and partner concerns.

• If necessary, report your findings to the appropriate business areas to drive process and product enhancements.

•Respond to barriers to perfect service in a consistent fashion, adhering to all regulatory requirements and internal processing timelines and guidelines

•Collect, analyze and interpret trend information to address and resolve pre-enrollment inquiries and other Agent needs

Contractor will take 35-45 calls per day - Really skilled agents take up to 85 calls per day.

Comprehensive knowledge of customer service standards

Multi-tasking skills (i.e. typing while on the phone with an agent)

Previous call center or customer service experience

Job ID: 4517

$14/hr

Work schedule between 8am to 9pm