Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results-driven energy to every interaction? If so, we want you on our team!

About the Role

As a Customer Support Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression. You’ll work across multi-site teams, using telephony and CRM systems to navigate complex environments with precision and care.

Thinking about applying? Here's what we're looking for:

• Proven experience in de-escalating tense or challenging customer interactions.
• Familiarity with CRMs and customer databases; confident navigating multiple systems.
• Background in a complex call centre or fast-paced retail environment.
• Experience working with KPIs and performance targets.
• Excellent interpersonal skills with genuine empathy for people.
• Strong problem-solving and critical thinking ability.
• A collaborative team player who thrives in multi-site team environments.
• Exceptional attention to detail and organisational skills.

Working as part of this team, you will: -

• Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
• Process detailed information consistently and accurately, ensuring nothing slips through the cracks.
• Absorb new information quickly and apply it effectively to improve performance and service delivery.
• Take direct action to meet and exceed objectives, always striving for excellence.
• Perform under pressure with composure, resilience and professionalism.
• Remain fully functional and focused in changing environments, whether it’s new systems, procedures or customer behaviours.
• Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction.

Enjoy our employee benefits

• Worklife balance, no weekends
• Access to purchase additional leave
• Discounted health insurance
• Car leasing packages
• Paid Parental Leave
• Service recognitions 
• Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth

If you’re ready to make a meaningful impact and grow your career in customer service, we’d love to hear from you.

We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.

As part of the application process, you’ll need to complete a short assessment that simulates the responsibilities of the role.

Apply now and bring your best self to a team that values excellence, empathy and adaptability.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples, the LGBTQI+ community and people with a disability.