eBay

Here are the Job Details:

Position: Business Systems Analyst I

Location: 583 W eBay way Salt Lake City Utah USA, Salt Lake City, Utah, 84020

Duration: 6 months 

Role Overview

The Business Analyst role is a position within the Service Operations Center that will focus on improving the success within a business function by analyzing data, discovering and solving real-world problems, and building metrics and business cases to improve end-user experience with our service desk chat technologies.

Roles & Responsibilities

Primary responsibilities include acting as a liaison between IT and business functions to analyze complex business problems and provide technical solutions. A key component of the role is to identify process and system improvement opportunities by monitoring existing metrics, analyzing data, and partnering with internal teams. In addition, you will design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions.

The person in this position is required to work in a team environment, under limited supervision and reports to the Service Operations Center Manager.

 

Essential Job Duties and Responsibilities

• Actively try to identify areas of improvement and conceptualize methods on how to be more efficient
• Perform rigorous analyses on large, complex data sets and provide strategic insights, based upon findings to non-technical stakeholders
• Define business and technical requirements based on business problems.
• Performing requirement gathering sessions to gather information from stakeholders.
• Gather the requirements from the partners, translate them into technical requirements, understand the underlying data, and build upon aggregates.
• Perform GAP analysis to determine if business requirements are being met
• Collaborating proactively with business stakeholders to analyze information needs and requirements and successfully deliver dashboards, visualizations and ad-hoc reports on time-based on business prioritization
• Collaborate with business stakeholders on how they can execute their strategies successfully using data
• Build and maintain clean, reliable, and scalable dashboards
• Use of requirements to drive the design or review of test cases and process change requests
• Build powerful visuals that tell the business story
• Develop customized business strategies that are aligned with corporate strategic objectives.
  
   

Minimum Qualifications

• 2+ years of work experience, prior data analytics or consulting experience a plus
• 1+ years of work experience in the technology sector
• Familiar with a range of data science concepts (such as natural language processing, content similarity analysis, social network analysis, and sentiment analysis)Advance knowledge of BI tools such as Power BI or Tableau
• Experience with Excel advanced formula creation, data cleaning, pivot tables, and other necessary functions
• Experience with SQL a plus
• Experience working on technical project groups
• Strong data skills, with an understanding of how to apply data to communications and business strategy problems
• Excellent communication skills: verbal, written, slide & data presentations, and participating in working meetings
• Excellent problem-framing, problem-solving and project management skills, willingness to be flexible and adapt to change
• Ability to self-start and self-direct work in an unstructured environment, comfortable dealing with ambiguity

All your information will be kept confidential according to EEO guidelines.