Customer Service Representative
- Full-time
Company Description
Because we add value every step of the way, our clients partner with us in long-term relationships to continually build deep knowledge about their brands, customers and competitors. This knowledge can be converted to sound strategies that improve business performance. Companies that work with Analytic Partners will have a deeper understanding of their business through insights from marketing mix modeling, customer segmentation, customer loyalty analysis, predictive modeling and optimization analysis.
To fulfill our mission, we’ve established a unique operating environment and corporate culture with high performance standards based on five core attributes:
1)Collaboration. We believe in partnering with our clients and committing to their long-term success.
2)Excellence. Within our organization, we have a wide breadth of experience and a wealth of intellectual capital.
3)Innovation. Our breadth of analytic perspectives, experience and expertise enable us to create new research methods and software solutions that push the boundaries of decision support.
4)Results-orientation. Improving your business results and ROI is your main concern – and our goal, too.
5)Global. Our strategic locations across continents allow us to better serve clients anywhere in the world through a dedicated local presence, deeper understanding of local markets and experience with local data.
Job Description
Responsibilities
Include:
- Managing large amounts of incoming calls
- Generating sales leads
- Identifying and assessing customers’ needs to achieve satisfaction
Job brief
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem.
The target is to ensure excellent service standards and maintain high customer satisfaction.Responsibilities- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
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