ALTEN DELIVERY CENTER MAROC, a subsidiary of the world leader in engineering and technology consulting created in 2008 and present in Fez, Rabat, Tetouan and Casablanca, today has more than 2,300 consultants and is aiming for a center of excellence of 3,100 ALTEN consultants by the end of 2027. With over 90 recruitments per month, ALTEN Morocco is now a major player in the professional integration of engineers. We support our customers, industry leaders, in their development strategies in the automotive, rail, IT, R&D and telecoms & media sectors.

Joining ALTEN MOROCCO means benefiting from :

• Diversified career paths with career opportunities, internal, sectoral, geographic and business mobility.
• Training leading to certification and a degree.
• Regular events to combine well-being and performance.

As a Servicenow Developer, you will be responsible for :

• ServiceNow Development: Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements and optimize IT service management processes (incident, problem, change, request, etc.).
• Integration Development: Develop and maintain integrations with third-party systems (e.g., LDAP, monitoring tools, CMDB, other enterprise systems) using web services (REST/SOAP), IntegrationHub, and other integration tools within ServiceNow.
• Configuration and Customization: Configure and customize ServiceNow features such as Service Catalog, Incident Management, Change Management, Problem Management, Knowledge Management, CMDB, etc., to align with business needs.
• Automation and Scripting: Use JavaScript, Glide scripting, and other tools to create custom scripts and automate processes within the ServiceNow platform. Create business rules, client scripts, UI policies, and scheduled jobs as needed.
• Testing and Quality Assurance: Perform unit testing, debug, and troubleshoot ServiceNow solutions to ensure high-quality and error-free delivery of features and fixes.
• Collaboration and Support: Work closely with other developers, business analysts, and stakeholders to understand functional requirements and deliver solutions that align with business goals. Provide technical support and troubleshooting for ServiceNow applications.
• Documentation and Best Practices: Document ServiceNow customizations, configurations, and integrations. Follow best practices for development, testing, and deployment to ensure scalable and maintainable solutions.
• Maintenance and Upgrades: Participate in ServiceNow platform upgrades, patches, and new feature releases. Ensure that customizations and configurations are compatible with new versions.

Master's degree in Computer Science, or a related field;

Experience : At least 1 year of proven experience in servicenow development

Tools Must have :

• Experience with ServiceNow: Proven experience developing, customizing, and administering the ServiceNow platform. Experience with ITSM, ITOM, and other ServiceNow modules is highly preferred.
• Technical Skills: Strong knowledge of ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts, etc.). Familiarity with web services (REST/SOAP), ServiceNow integration tools (IntegrationHub, Orchestration), and relational databases.
• Experience with ITIL: Understanding of ITIL frameworks and best practices, particularly in areas such as Incident, Change, and Problem Management.
• Problem-Solving Skills: Strong troubleshooting, debugging, and problem-solving abilities, particularly in a complex enterprise environment.

Soft Skills :

• Collaboration Skills: Ability to work in cross-functional teams and communicate effectively with both technical and non-technical stakeholders.
• Attention to Detail: A strong focus on delivering high-quality, scalable, and reliable solutions.

• Experience with Agile: Familiarity with Agile methodologies and the ability to work in an Agile development environment.

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