Created over 30 years ago and based in more than 30 countries, ALTEN Group supports its customers’ development strategies in the areas of innovation, R&D and technological information systems. ALTEN works with key actors in the Aeronautics & Space, Defense & Naval, Security, Automotive, Rail, Energy, Life Sciences, Finance, Retail, Telecommunications and Services sectors.

ALTEN Delivery Center Eastern Europe (ADC Eastern Europe) is part of ALTEN Group’s offshore delivery centers network, together with centers from other regions such as Morocco, India, Mexico, and Spain.

At the moment, ADC Eastern Europe has 400 employees, three sites (Iasi, Bucharest and Gliwice) and offers engineering and IT consulting services for international clients from the automotive, aero, energetic, finance or life sciences sectors. Our team focuses on cultivating a feeling of belonging to a technical environment based on creativity and constant innovation.

We`re looking for a dynamic and motivated L1 Technical Support Analyst to join our Team!

• Troubleshoot and solve tickets as first contact for business users related to password reset, login request, refreshing accounts, licensing, etc.;
• Respond to user queries, providing timely resolutions/updates to issues;
• Document issues and troubleshooting steps in the customer`s system following a customer predefined scheme/template;
• Analyze and fix missing products or product information including images, videos, documents related to engineering area in various data clients;
• Change/create/troubleshoot material master data and BOM data in SAP/STEP/other interconnected platforms
• Solve authorization issues in STEP;
• Analyze and escalate tickets to L2 Technical Support;
• Perform regression tests for package updates in SAP
• Leading master data setup process chain for new products as a global process expert in a predefined plan
• Analyze/update/troubleshoot technical documentation
• Run weekly and monthly reports
• Training stakeholders on internal processes

• Min. 2-year working experience in a service desk or ticketing area;
• Familiar with basic support and troubleshooting;
• A very good verbal and written English skills;
• Able to deal with high pressure situations and tight deadlines effectively;
• Customer-service and quality oriented
• Inquisitive and creative in problem troubleshooting
• Flexible, proactive and a great team-worker
• Any background or previous experience in SAP ECTR, SAP MM, SAP HANA, STEP (Stibo systems), Data Maintenance knowledge

Benefits

If it sounds like a great opportunity, look below to see what’s in it for you:

• Home/office working possibilities – Enjoy flexible working hours and the ability to choose if you want to work from home or pop into the office, you are free to choose.
• Career Growth Opportunities - Immerse yourself in a world of exciting potential for advancing your career, where professional development and personal growth are nurtured within our organization.
• We do things better together – teamwork, supportive people & positive dynamics.
• Innovative Work Environment - Join a team that fosters creativity, encourages innovative thinking, and values out-of-the-box solutions.
• Cutting-Edge Technology - Work with state-of-the-art tools and technologies, allowing you to stay at the forefront of automotive software development.
• Continuous learning and opportunities - you’ll be constantly exposed to new concepts, ideas and frameworks from your peers as you work on different projects challenging you to stay at the top of your game.
• Training and Development - Access ongoing training programs and workshops to enhance your skills and stay updated with the latest industry trends.
• 25 annual leave days - we value downtime to recharge and reset, ensuring that everyone at ALTEN Delivery Center Eastern Europe has work/life balance.
• …and, so you can see we mean it, we have implemented the Floating Days policy – we grant our colleagues paid days off as a substitute for the public holidays that fall on weekends.
• Loyalty bonus
• Health and Wellness (Medical Subscription, Eyes Glasses Vouchers, 7Card and Bookster).
• Meal tickets