Technical Support

  • Karada Kharidge Rd, Baghdad, Iraq
  • Full-time

Company Description

Our specialty in the Iraqi market is to sell, distribute, operate, install, decorate, design and innovate green energy-efficient lighting systems.

Job Description

-  Prepare reports for analysis of product failure trends and service ability issues

-  Carry out assignments in a professional way according to quality requirements and are finished in time.

-  Assist Manager with facilitating Product-specific escalations

-  Participate in Product line cross-functional collaboration

- Analyze, evaluate and work to resolve technical inquiries and issues.

-  Assist in identifying technical problems by researching customized environments

-  Assist in identifying tools & solutions to better troubleshoot technical problems.

-  Facilitate communication of issues/resolution to customers & appropriate internal staff.

-  Perform software upgrades/updates on the hardware.

-  Identify product problem areas and provide detailed documentation of the issue.

Qualifications

 

  • Customer Service.
  • Advanced level in English Language
  • Computer Literacy(MS, Must work on Dialux, photoshop, AutoCad)

 

Additional Information

 

  • 1-2 Years of experience
  • Male Only